Junior Developer Support Engineer, Standard Support

hace 3 días

Pereira, Colombia Unity A tiempo completo

The opportunity
Join our Unity Engine and Editor's Technical Support team, where you'll bridge the gap between our customers and development teams. In this dynamic role, you'll help customers resolve a variety of technical challenges, ensuring their projects stay on track. This role requires agility, curiosity, and problem-solving prowess. As you engage with diverse issues, you'll continuously learn about Unity's core technologies and latest features while contributing to some of the most exciting games in development today.

If you thrive in environments where game engine technologies are at the forefront and software integration presents daily challenges, you'll find this role immensely rewarding. You enjoy the excitement of new problems and the satisfaction of learning and adapting to provide effective solutions.

What you'll be doing

  1. Handle technical inquiries from game developers, managing and prioritizing issues using the Zendesk CRM technical ticketing system.
  2. Investigate, research, debug, and resolve integration problems by interacting with customers and internal development engineers.
  3. Perform profiling and debugging as needed to ensure customer success.

What we're looking for

  1. Proficiency in written and spoken English.
  2. Strong proficiency in programming languages like C++, C#, or .NET.
  3. Familiarity with game development environments such as Unity, Unreal, cocos2d, or Godot.

You might also have

  1. A proactive attitude and a results-driven mindset.
  2. Experience in software development or support roles, with a focus on C++, C#, .NET, or related technologies.
  3. Experience in developing, debugging, and profiling native applications on both mobile and standalone devices.
  4. Previous B2B technical support experience.

Additional information

  1. Relocation support is not available for this position.
  2. Work visa/immigration sponsorship is not available for this position.

Life at Unity
Unity (NYSE: U) is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity .

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators.

#J-18808-Ljbffr

  • Junior Developer Support Engineer, Standard Support

    hace 2 semanas

    Pereira, Colombia Unity A tiempo completo

    Role Description The opportunity Join our Unity Engine and Editor's Technical Support team, where you'll bridge the gap between our customers and development teams. In this dynamic role, you'll help customers resolve a variety of technical challenges, ensuring their projects stay on track. This role requires agility, curiosity, and problem-solving...

  • Developer Support Engineer

    hace 6 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    We believe work is better when people are in the same physical space together. At Unity, we offer a hybrid-first approach that fosters the alignment and connectedness we get from being together while retaining the benefits of flexibility. Employees are expected to work from an office on average 3-days a week unless otherwise agreed with the company or...

  • Developer Support Engineer

    hace 6 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** As a Developer Support Engineer, you are a key part of an outstanding 24x7 global support team that provides technical support to ensure our customers' games and their players stay online. As the main point of contact in keeping some of the most prestigious games operational at all times, you'll be adept at responding swiftly but...

  • Developer Support Engineer

    hace 3 semanas

    Pereira, Colombia Unity A tiempo completo

    Role Description The opportunity As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite. You'll focus on assisting customers in integrating the Unified Multiplayer Services SDK and associated...

  • Developer Support Engineer

    hace 3 semanas

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** As a Senior Developer Support Engineer, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Multiplayer Product Suite. You'll focus on assisting customers in integrating the Unified Multiplayer Services SDK and associated services into their Unity...

  • Senior Software Engineer, Engine Support Specialist

    hace 2 meses

    Pereira, Risaralda, Colombia Unity A tiempo completo

    Unity Engine Support OpportunityUnity Engine Support is seeking a skilled Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for providing technical solutions to our customers' hardest problems. You will work closely with our customers to understand their needs and provide expert technical support and solutions...

  • Technical Support Specialist for Unity Game Engines

    hace 2 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    At Unity, we're always looking for talented individuals to join our Technical Support team. As a Junior Developer Support Engineer, you'll be working with customers from all over the world to resolve technical issues and provide top-notch support.What You'll Be DoingYou'll be the first point of contact for customers who need help with our game engines and...

  • Senior Cloud Support Specialist

    hace 3 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Developer Support Engineer to join our team at Unity. As a key member of our technical operations group, you will be responsible for providing expert support to our customers and internal teams, troubleshooting complex issues, and proactively identifying opportunities for process...

  • Technical Unity Support Specialist

    hace 4 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    Unity is seeking a highly skilled Technical Unity Support Specialist to join our team in Pereira, Colombia.About the OpportunityThis is a permanent position that requires technical expertise in Unity Engine and C# programming. As a Technical Unity Support Specialist, you will be responsible for providing efficient technical support and solutions across...

  • Unity Engine Support Software Engineer

    hace 2 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Software Engineer to join our Unity Engine Support team. As a key member of our team, you will provide technical solutions to customers' complex problems, collaborate with colleagues, and help shape policies in the team.About UnityUnity is the world's leading platform for creators to build and grow real-time...

  • Senior Software Engineer, Engine Support

    hace 3 meses

    Pereira, Colombia Unity A tiempo completo

    Role Description The opportunity Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems,...

  • Software Support Engineer

    hace 4 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    About the RoleWe're seeking a talented Software Support Engineer to join our Unity Engine Support team. As a key member of our team, you'll provide technical solutions to customers' complex problems, working collaboratively with colleagues to ensure team success.What You'll DoEfficiently provide technical support and solutions across Unity's deployment...

  • Senior Software Engineer, Engine Support

    hace 2 meses

    Pereira, Colombia 2K A tiempo completo

    The opportunity Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Production Support Engineer

    hace 1 mes

    Pereira, Risaralda, Colombia Course A tiempo completo

    Job Title: Production Support EngineerCompany: ColoplastJob Family: ManufacturingJob Function Summary: The Production Support Engineer will provide direct technical support to maintain and continuously improve equipment, process, and facilities. This role is responsible for the professional supervision of production area equipment and machinery, planning...

  • Software Engineer, Engine Support

    hace 2 meses

    Pereira, Colombia Unity A tiempo completo

    Role Description The opportunity Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems,...

  • Senior Software Engineer, Engine Support

    hace 3 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** Unity Engine Support provides technical solutions to our customers' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Software Engineer, Engine Support

    hace 2 meses

    Pereira, Colombia 2K A tiempo completo

    The opportunity Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Software Engineer, Engine Support

    hace 2 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    The opportunity Unity Engine Support provides technical solutions to our customers' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Software Engineer, Engine Support

    hace 2 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** Unity Engine Support provides technical solutions to our customers' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Unity Engine Support Technical Specialist

    hace 4 semanas

    Pereira, Risaralda, Colombia Unity A tiempo completo

    About the RoleWe're seeking a skilled Senior Software Engineer to join our Unity Engine Support team. As a technical specialist, you'll provide expert-level support to customers across various industries, helping them overcome complex technical challenges.ResponsibilitiesCollaborate with colleagues to ensure seamless team success and foster excellent...