Customer Onboarding Expert
hace 2 semanas
At LatamCent, we're a market-leading data and analytics firm. Our team analyzes billions of data points daily to provide accurate insights across industries like consumer brands, technology, software, and healthcare.
We've been recognized multiple times as one of Inc's Best Workplaces. As a fast-growing company backed by top investors, our people-first culture is rooted in mastery, ownership, and transparency.
About the Role: Customer Onboarding SpecialistThe ideal candidate will be based in Colombia, working closely with our SpendHound product to support new customer growth and onboarding. This role will oversee the customer integration process, manage the customer handoff between Sales and Customer Success, and ensure seamless onboarding experiences.
Key Responsibilities:- Oversee the customer integration process to guarantee correct data source setup on our platform.
- Serve as the primary point of contact for new customers post-sales handoff.
- Schedule and lead new customer integration and onboarding calls.
- Provide SpendHound guides and conduct live walkthroughs on setting up key integrations.
- Troubleshoot integration issues with the Product team and optimize the integration process for faster customer onboarding.
- Handoff customers to Customer Success after successful integration.
- 1+ years of experience in client-facing roles with mid-sized or enterprise customers (English-speaking preferred).
- C1+ Level English proficiency.
- Basic knowledge of integrations and APIs.
- Exceptional attention to detail and strong sense of urgency.
- Ability to manage multiple processes simultaneously and excellent verbal and written communication skills.
We offer a competitive salary range of $55,000 - $65,000 per annum, reflecting the unique skills and qualifications required for this role. Additionally, our benefits package includes opportunities for growth, professional development, and collaboration within a dynamic team environment.
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