Customer Success Business Partner

hace 6 días


Pereira, Risaralda, Colombia LatamCent A tiempo completo
Company Overview

At LatamCent, we are a leading market research and analytics firm focused on the disruptive economy. We analyze billions of alternative data points daily to provide accurate insights for our clients.

We were recognized as one of Inc's Best Workplaces for three consecutive years and are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our culture is people-centric, focusing on mastery, ownership, and transparency.

About SpendHound

SpendHound is a 100% free software renewal management platform and service developed by YipitData, a leading market research and analytics firm. It provides companies with a single source of truth for their renewal information and includes features such as comprehensive view of all software applications used, invoice and contract management, renewal reminders, and free advice from procurement experts.

Job Description: Software Renewal Consultant

We are seeking an enthusiastic and highly organized Software Renewal Consultant to join our team in Colombia. As a Consultant, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions.

Candidates must have primary residency in Colombia to be considered for the position. If hired, they must maintain primary residency in Colombia to be eligible for work.

Responsibilities:
  1. Customer Engagement and Platform Adoption: After a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. Your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features.
  2. Proactive Problem Solving: You will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. This involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of SpendHound.
  3. Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. Your efforts will directly contribute to the customer's ability to manage their vendor relationships effectively and receive timely renewal reminders.
Requirements:
  1. You must have 2-4+ years of relevant work experience.
  2. You should have a C2 English Level.
  3. You must be available to work US East Coast hours (approximately 9am - 5pm EST).
  4. You should have experience interacting with customers over phone and Zoom.
  5. You must be eager to scale with a growing company, managing a dozen customers and growing to manage 100+.
  6. You should have attention to detail, as you will be responsible for ensuring customers are correctly utilizing the platform.
  7. You must be tech-savvy or willing to learn tech skills.
Estimated Salary:

$30,000 - $32,400 per year paid in USD (two monthly payments).

Benefits:

We offer unlimited PTO, trainings, and growth opportunities.



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