Support Consultant

hace 2 meses


Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About Quorum Software

Quorum Software is a leading provider of digital technology solutions for the energy industry. Our software connects people and information across the energy value chain, helping companies optimize profitability and growth.

Job Summary

We are seeking a highly skilled Support Consultant to join our Energy Components Americas team. As a Support Consultant, you will be responsible for providing technical support and solutions to our customers, ensuring their success with our software.

Key Responsibilities

  • Provide technical support and solutions to customers via phone, email, and remote access
  • Diagnose and troubleshoot software issues, identifying and resolving problems in a timely manner
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in the development and implementation of new software features and enhancements
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve our software and services

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 3 years of experience in technical support or software development
  • Strong technical skills in software technologies such as Java, Oracle PL/SQL, and Linux
  • Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team
  • Strong communication and interpersonal skills, with the ability to work with customers and internal stakeholders
  • Fluent in English, both written and verbal

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools

Quorum Software is an Equal Opportunity Employer


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