Technical Support Specialist
hace 2 semanas
We're seeking a highly skilled and multilingual Technical Support Consultant to join our team at DreamHost. As a key member of our support team, you will play a crucial role in providing exceptional customer service to our clients.
About the RoleThis is a remote position based in Colombia, and we're looking for someone who is fluent in both English and Spanish. As a Technical Support Consultant, you will be responsible for providing technical assistance to our customers, resolving issues, and answering questions about our services.
Responsibilities- Provide technical support to customers via phone, email, and live chat
- Analyze and resolve customer issues using troubleshooting skills and knowledge of web hosting principles
- Answer customer questions and provide guidance on using our services
- Escalate complex issues to management or other departments as needed
- Work autonomously in a fast-paced environment and maintain a high level of patience with customers
- Communicate effectively with customers, supervisors, and peers
- Ability to work under pressure and manage multiple support tickets simultaneously
- Minimum 3 years of technical support experience
- Fluency in English and Spanish
- Basic understanding of web hosting and Linux command-line
- Ability to type 45+ WPM
- Strong analytical and problem-solving skills
- Good judgment and decision-making skills
- Competitive salary
- Worktango team member recognition
- Udemy online learning courses
- Opportunities for profit-sharing bonuses
- Fun monthly events
- Opportunities for growth
- Laid-back atmosphere
We're proud to be a US employer with a fantastic culture and the ability to offer so much to our employees. If you're passionate about providing exceptional customer service and have a strong technical background, we'd love to hear from you
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