Technical Consultant
hace 1 mes
At CSG, we're committed to empowering our customers to deliver extraordinary customer experiences. As a Technical Consultant, you'll play a vital role in helping us achieve this goal.
About the RoleWe're seeking a highly skilled and motivated Technical Consultant to join our team. As a key member of our service delivery team, you'll be responsible for providing technical support and guidance to our customers, ensuring they receive the best possible service.
Key Responsibilities- Provide technical support and guidance to customers on CSG's software and hardware-based solutions
- Deliver high-quality customer service and ensure customer satisfaction
- Maintain close interaction with our teams to ensure seamless service delivery
- Provide remote and on-site support and professional services to strategic customers
- Install and commission customer solutions, conduct solution acceptance testing, and handover
- Bachelor's degree in Systems, Engineering, or related field, or equivalent experience
- 6 months experience in Customer Service
- Experience in Technical Troubleshooting
- Customer Support Interaction with Mobile Operators in the Region
- Experience in MySQL, Oracle, Linux installation and administration, and Development/Scripting skills
- Proficient in English in a business environment
- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement
For over 40 years, CSG has serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries.
We're committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences.
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