Technical Support Specialist

hace 11 horas


Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completo
Join DreamHost's Team as a Technical Support Consultant

We're seeking a highly skilled and multilingual Technical Support Consultant to join our team at DreamHost, LLC. As a Technical Support Consultant, you will play a key role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical assistance to customers via phone, email, and live chat
  • Analyze and resolve customer issues using quick thinking and troubleshooting skills
  • Answer questions about web hosting principles, DreamHost products, and services
  • Walk customers through diagnostic procedures to help them identify the source of their issues
  • Escalate complex problems to appropriate staff members or departments
Requirements:
  • Minimum 3 years of technical support experience
  • Bachelor's Degree in computer science or related field
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with customers and colleagues
  • Fluency in English and Spanish
What We Offer:
  • Competitive salary
  • Opportunities for growth and professional development
  • Flexible work environment
  • Reliable, fast internet connection


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