IT Support Consultant

hace 2 semanas

Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completo
Why Join DreamHost?

At DreamHost, we empower individuals to take control of their online presence. Our mission is clear — we believe in helping you share your dreams without compromising your data privacy. Your content belongs to you, and we ensure that you have the freedom to manage it as you see fit.

As a member of the DreamHost team, you will have the opportunity to shape your career path. We are committed to fostering talent from within, providing comprehensive training, and promoting a culture of growth and development. This role offers the flexibility to work remotely, allowing you to balance your professional and personal life effectively.


Location Note: This position is available for remote work within Colombia. Only candidates residing in Colombia will be considered.


Benefits We Offer
  • Competitive compensation
  • Recognition programs for team members
  • Access to online learning platforms
  • Potential for profit-sharing bonuses
  • Engaging monthly team events
  • Opportunities for professional advancement
  • Relaxed work environment
Position Overview

As a Technical Support Consultant, you will play a vital role in assisting DreamHost customers. We are seeking candidates who are fluent in both English and Spanish to enhance our customer service experience.

Key Responsibilities
  • Deliver technical support to customers encountering issues with our services or seeking guidance on our features.
  • Utilize strong analytical skills to troubleshoot and resolve customer inquiries through our internal ticketing system, live chat, and callbacks.
  • Provide informed responses by leveraging knowledge of web hosting principles and DreamHost offerings.
  • Guide customers through diagnostic processes to identify the root causes of their issues.
  • Identify trends or recurring issues and communicate them to management for further action.
  • Assist customers with the installation and configuration of various software applications.
  • Escalate complex issues to the appropriate team members or departments as necessary.
  • Support customers in resolving product-related problems via phone, email, and live chat.
  • Thrive in a fast-paced environment while maintaining composure under pressure.
  • Communicate effectively with customers who may have limited technical knowledge.
  • Demonstrate a commitment to quality service and attention to detail.
  • Work independently and collaboratively within diverse virtual teams.
  • Exhibit excellent communication skills with customers, colleagues, and supervisors.
  • Maintain patience and professionalism when dealing with challenging customer interactions.
  • Exercise sound judgment and decision-making abilities.
  • Possess strong analytical and problem-solving capabilities.
  • Have a foundational understanding of web hosting and basic familiarity with Linux command-line.
  • Manage multiple support tickets efficiently.
  • Achieve a typing speed of 45+ words per minute.
  • Bring a minimum of 3 years of experience in technical support.
  • A Bachelor's Degree in a computer science-related field is preferred.
  • Skills in Customer Service, IT Support, Linux, and Troubleshooting are essential.
  • A background in WordPress is advantageous.
  • Fluency in English is required.
  • A reliable and fast internet connection is necessary.

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