High-Performing Sales and Customer Service Leader Wanted
hace 4 días
About the Role:
We are seeking an experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.
Key Responsibilities:
- Team Leadership: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.
- Sales Lead Management: Assign and monitor sales leads, ensuring prompt follow-up and conversion.
- Performance Oversight: Set and manage sales and service goals, providing feedback and support to meet targets.
- Sales Strategy Development: Develop and implement sales strategies to grow the business in the medical tourism sector.
- Customer Service Excellence: Handle escalations and ensure the highest level of customer satisfaction.
- Pipeline Management: Oversee the sales pipeline and ensure a steady flow of leads and closed deals.
- CRM Management: Ensure all interactions and sales activities are recorded accurately in the CRM.
- Product Knowledge: Stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed.
Qualifications:
- Experience: Proven experience managing sales and customer service teams.
- Skills: Excellent leadership, communication, and sales skills, with CRM proficiency.
- Customer Focus: Strong commitment to customer service excellence.
- Remote Management: Comfortable managing and motivating a remote team.
What We Offer:
- A competitive salary with performance-based increases, estimated at $80,000 - $110,000 per year, depending on experience.
- An uncapped commission structure.
- Paid time off for a healthy work-life balance.
- Team and annual performance bonuses.
- Opportunities for career growth in the healthcare industry.
This role is ideal for a results-driven leader ready to manage and grow a high-performing team in the fast-evolving medical tourism industry.
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