High-Performing Sales and Customer Service Leader Wanted

hace 4 días


Cali, Valle del Cauca, Colombia PlacidWay A tiempo completo

About the Role:

We are seeking an experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.

Key Responsibilities:

  • Team Leadership: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.
  • Sales Lead Management: Assign and monitor sales leads, ensuring prompt follow-up and conversion.
  • Performance Oversight: Set and manage sales and service goals, providing feedback and support to meet targets.
  • Sales Strategy Development: Develop and implement sales strategies to grow the business in the medical tourism sector.
  • Customer Service Excellence: Handle escalations and ensure the highest level of customer satisfaction.
  • Pipeline Management: Oversee the sales pipeline and ensure a steady flow of leads and closed deals.
  • CRM Management: Ensure all interactions and sales activities are recorded accurately in the CRM.
  • Product Knowledge: Stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed.

Qualifications:

  • Experience: Proven experience managing sales and customer service teams.
  • Skills: Excellent leadership, communication, and sales skills, with CRM proficiency.
  • Customer Focus: Strong commitment to customer service excellence.
  • Remote Management: Comfortable managing and motivating a remote team.

What We Offer:

  • A competitive salary with performance-based increases, estimated at $80,000 - $110,000 per year, depending on experience.
  • An uncapped commission structure.
  • Paid time off for a healthy work-life balance.
  • Team and annual performance bonuses.
  • Opportunities for career growth in the healthcare industry.

This role is ideal for a results-driven leader ready to manage and grow a high-performing team in the fast-evolving medical tourism industry.



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