Digital Transformation Leader
hace 2 días
At TaskUs, we're dedicated to delivering exceptional customer experiences that drive growth for our clients. As a Digital Transformation Leader, you'll play a key role in shaping the future of our organization.
About UsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. With a cloud-based infrastructure and a global presence across 12 countries, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We prioritize our employees' well-being by offering competitive industry salaries, comprehensive benefits packages, and opportunities for professional growth and development.
Job DescriptionWe're seeking a highly skilled and experienced Digital Transformation Leader to join our team. In this role, you'll provide mentorship, guidance, and career development to members of your team, implement escalation channels, and lead high-performing teams through exciting transitions.
You'll establish team goals, work with direct reports on strategies for executing and measuring progress, and identify actionable insights to suggest recommendations and influence team strategy. Your strong analytical and creative problem-solving skills will enable you to develop deeper, more scalable solutions.
Requirements- 2 years of prior relevant people management experience in the BPO or call center industry
- Trilingual in English, French & Spanish
- A strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- A high-level understanding of customer confidentiality standards and a passion for the development of teammates
As a valued member of our team, you'll enjoy a competitive salary of $65,000 per annum, plus comprehensive benefits packages, including health insurance, retirement savings, and paid time off.
Our inclusive environment and positive impact on the community make us a great place to work. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
About ColombiaColombia is a vibrant and diverse country with a rich cultural heritage. Our new site in the south of Cali offers a unique opportunity to be part of a dynamic team and contribute to the growth of our organization.
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