IT Service Delivery Leader

hace 1 mes


Cali, Valle del Cauca, Colombia Endava A tiempo completo
Job Description

We are seeking a highly skilled IT Service Delivery Leader to join our team at Endava. This is a key leadership role that involves overseeing the delivery of our services to clients and ensuring that they meet the required standards.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations.
  • Service Design: Define and shape the best processes and tools for delivering services to clients, ensuring that they are efficient and effective.
  • Operational Excellence: Monitor and improve the operational efficiency of our service delivery teams, ensuring that they are working effectively and efficiently.
  • Customer Experience: Ensure that our services deliver exceptional customer experiences, meeting or exceeding client expectations.
  • Continuous Improvement: Identify areas for improvement and implement changes to ensure that our services remain competitive and meet evolving client needs.
Requirements:
  • Experience: 5+ years of experience in IT service delivery, preferably in a similar role.
  • Knowledge: Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
  • Certifications: ITIL certifications are desirable but not essential.
What We Offer:
  • Salary: £60,000 - £80,000 per annum, depending on experience.
  • Benefits: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus, career development opportunities, flexible working hours, employee assistance programme, global internal wellbeing programme, access to wellbeing apps, global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.


  • Cali, Valle del Cauca, Colombia Endava A tiempo completo

    Job Title:IT Service Delivery ManagerAbout Us:At Endava, we harness technology to drive meaningful change. Our team combines world-class engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands. We create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.Job...


  • Cali, Valle del Cauca, Colombia Endava A tiempo completo

    Endava is a global leader in technology and digital innovation, harnessing the power of engineering to drive meaningful change. Our team of experts consults and partners with leading brands across various industries to create dynamic platforms and intelligent digital experiences.About the RoleWe are seeking an experienced Service Delivery Manager to join our...


  • Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    Endava Limited is a global leader in digital transformation services, harnessing technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that transform businesses.Service Delivery...


  • Cali, Valle del Cauca, Colombia Adcomm-Mdu A tiempo completo

    Job Title: Customer Experience Representative for Service DeliveryAbout Adcomm MDU:Adcomm MDU Services, LLC is one of the fastest-growing Internet and Video Services providers nationwide. The company owns state-of-the-art fiber/wireless networks within buildings, delivering reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services under the...


  • Cali, Valle del Cauca, Colombia Endava A tiempo completo

    Job SummaryWe are seeking a highly skilled Delivery Excellence Specialist to join our team at Endava. This is an exciting opportunity to drive the delivery of our services to clients and ensure the highest level of quality and efficiency.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with clients, understanding...


  • Cali, Valle del Cauca, Colombia PlacidWay A tiempo completo

    About the Role:We are seeking an experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.Key Responsibilities:Team Leadership: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.Sales Lead Management: Assign and monitor sales...


  • Cali, Valle del Cauca, Colombia Netmidas A tiempo completo

    Unlock Your Potential with NetmidasWe're on the lookout for an expert Sr IT Recruiter to join our team. As a highly skilled professional, you'll be responsible for finding and attracting top talent to meet the specific needs of our international clients.About the RoleThis is a fantastic opportunity to leverage your skills in full life cycle technical...


  • Cali, Valle del Cauca, Colombia Encora A tiempo completo

    About the RoleWe are seeking an experienced Software Engineer Leader to join our team at Encora. As a key member of our digital engineering team, you will play a crucial role in developing cutting-edge solutions that meet our business requirements.Key ResponsibilitiesLead and actively participate in the design, development, and delivery of software...


  • Cali, Valle del Cauca, Colombia Colgate-Palmolive Company A tiempo completo

    About this roleWe are seeking an experienced IT Service Delivery Leader to join our team at Colgate-Palmolive Company. As a key member of our IT organization, you will be responsible for managing and maintaining critical infrastructure services, leading local and regional projects, and monitoring the performance of our IT infrastructure.Main...


  • Cali, Valle del Cauca, Colombia Colgate-Palmolive Company A tiempo completo

    About the RoleThe Colgate-Palmolive Company is a global leader in consumer products, operating in over 200 countries. We are seeking an experienced IT Infrastructure Manager to join our team in Colombia.Job SummaryWe are looking for a highly skilled IT professional with a proven track record of managing and maintaining critical infrastructure services. As an...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    At TaskUs, we're seeking a Quality Excellence Leader to champion our operational excellence and drive quality operations that produce ridiculously impressive outcomes. About the RoleYou will be responsible for monitoring program metrics, providing actionable insights, and making recommendations to improve services and processes. Your contributions will help...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    At TaskUs, we're dedicated to delivering exceptional customer experiences that drive growth for our clients. As a Digital Transformation Leader, you'll play a key role in shaping the future of our organization.About UsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. With a cloud-based...


  • Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    At Endava Limited, we empower our people to drive meaningful change through technology.Our Service Delivery team ensures the seamless delivery of our services to clients and their customers. They define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our...


  • Cali, Valle del Cauca, Colombia Baxter A tiempo completo

    Unlock Your Potential in Global OptimizationBaxter, a pioneering medical innovator, is dedicated to transforming healthcare. With a rich history spanning over 85 years, we have consistently delivered groundbreaking products and therapies that make a profound impact on millions of patients worldwide.We are seeking an exceptional Global Optimization Manager to...


  • Cali, Valle del Cauca, Colombia Merkle A tiempo completo

    Company OverviewMerkle, a renowned technology strategy team, is seeking an exceptional leader to spearhead its Workflow Management Practice. This pivotal role involves collaborating with senior capability leaders to build and implement first-class Adobe Workfront solutions.SalaryThe anticipated base salary for this position ranges from $136,000 to $219,650,...


  • Cali, Valle del Cauca, Colombia Merkle A tiempo completo

    Merkle seeks a seasoned Workflow Management Practice leader to join its established Technology Strategy team. This key role involves leading the design and implementation of Adobe Workfront solutions, ensuring they align with clients' project management needs and company objectives.This is a complex position requiring collaboration across capability areas...


  • Cali, Valle del Cauca, Colombia Endava Limited A tiempo completo

    About the RoleEndava Limited is a technology company that harnesses technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands.We are seeking an experienced Chief Incident Resolution Specialist to join our team....


  • Cali, Valle del Cauca, Colombia Ingredion Incorporated A tiempo completo

    About the RoleWe are seeking a seasoned professional to lead our Animal Nutrition business in the Andean Region. As Global Animal Nutrition Business Leader, you will be responsible for driving sales growth, developing strategic plans, and overseeing financial forecasts.Key ResponsibilitiesDrive Sales Growth: Lead annual sales in Colombia and Peru, ensuring...


  • Cali, Valle del Cauca, Colombia Goodyear Dunlop Tires Germany GmbH A tiempo completo

    Job Overview:We are seeking a highly skilled Enterprise IT Infrastructure Coordinator to join our team at Goodyear Dunlop Tires Germany GmbH. This role will involve leading complex projects and solutions, managing service provider performance, and ensuring proper operations support.Key Responsibilities:Leverage technical expertise to plan, administer, and...

  • Data Center Engineer

    hace 6 días


    Cali, Valle del Cauca, Colombia INGEPSY A tiempo completo

    Company OverviewInspiring innovation and growth in the realm of IT, INGEPSY is a forward-thinking leader in data center solutions. With a strong focus on simplifying IT operations, we offer tailored hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands.