IT Service Delivery Leader
hace 1 mes
We are seeking a highly skilled IT Service Delivery Leader to join our team at Endava. This is a key leadership role that involves overseeing the delivery of our services to clients and ensuring that they meet the required standards.
Key Responsibilities:- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations.
- Service Design: Define and shape the best processes and tools for delivering services to clients, ensuring that they are efficient and effective.
- Operational Excellence: Monitor and improve the operational efficiency of our service delivery teams, ensuring that they are working effectively and efficiently.
- Customer Experience: Ensure that our services deliver exceptional customer experiences, meeting or exceeding client expectations.
- Continuous Improvement: Identify areas for improvement and implement changes to ensure that our services remain competitive and meet evolving client needs.
- Experience: 5+ years of experience in IT service delivery, preferably in a similar role.
- Knowledge: Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
- Certifications: ITIL certifications are desirable but not essential.
- Salary: £60,000 - £80,000 per annum, depending on experience.
- Benefits: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus, career development opportunities, flexible working hours, employee assistance programme, global internal wellbeing programme, access to wellbeing apps, global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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