Technical Support Specialist with Global Exposure
hace 1 semana
Unlock Your Potential in a Multicultural Environment
Are you passionate about the tech industry and seeking a challenging role that offers global exposure? We invite you to join our Customer Support & Project Coordinator team at SupportYourApp, a leading provider of outsourced customer support services. As a Technical Support Specialist, you will thrive in a dynamic environment where you can master new skills, build long-lasting relationships with customers, and grow professionally.
About the Role:
We are looking for an experienced Technical Support Specialist who can provide exceptional customer support via various communication channels, ensure seamless platform operations, and collaborate with developers and other departments. If you have excellent English skills, proficiency in Zendesk, and a positive attitude, we encourage you to apply.
Key Responsibilities:
- Provide top-notch customer support via calls, chats, and emails
- Keep platforms running smoothly across vendors
- Build strong relationships with customers through effective communication
- Meet team KPIs while staying up-to-date with cutting-edge technology
- Safely handle customers' sensitive information
What You Need to Succeed:
- Excellent English skills (C1 level for both spoken and written)
- Proficiency in Zendesk
- Experience in customer service and project management
- Positive and responsible attitude
- Personal laptop or computer (at least 8GB RAM) and stable internet connection (50 Mbps download and 40 Mbps upload)
Salary: $45,000 - $65,000 per year
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Good bonuses for referring friends
- Paid intensive training and probation
About Us:
SupportYourApp is a multinational company providing secure technical, customer support, and CX services to tech companies worldwide. With over 30 countries and 60 languages represented, we strive to create a holistic experience for our clients and team members. Join us and discover a world of opportunities
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