Technical Support Specialist

hace 5 días

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Title: Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers and prospects, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide technical support to customers and prospects via a support ticketing system, ensuring timely and effective resolution of technical issues.
  • Collaborate with internal teams to onboard new customers, including users' set-ups and configurations.
  • Monitor and validate data automated processes to ensure accuracy and efficiency.
  • Document knowledge and educate colleagues on technical cases to improve overall team performance.
  • Stay up-to-date with product knowledge and latest features and functionality to provide expert support.
Requirements:
  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
  • Strong troubleshooting and problem-solving skills, with a high level of attention to detail.
  • Excellent customer service orientation and communication skills.
  • Proficiency in SQL and strong analytical skills.
  • Ability to work outside of business hours from time to time.
  • Team spirit, self-motivation, and a positive attitude.
Nice to Have:
  • Experience in technical support or software product implementations.
  • Knowledge of Linux systems, utilities, and scripting.
  • Experience with supporting an analytic product in a SAAS environment.
  • Development skills.
  • Knowledge of ETL processes.
About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.

We are an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

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