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As a Technical Support Specialist at Sutherland Global, you will be the primary point of contact for our clients, providing timely and effective technical assistance via various channels. Your expertise will be crucial in resolving complex product issues, ensuring high customer satisfaction, and maintaining a positive reputation for our company.", "ul": [{"li": "Work closely with cross-functional teams, including Support and R&D, to resolve issues and improve product quality."}, {"li": "Conduct thorough troubleshooting and analysis to identify root causes of customer problems."}, {"li": "Develop and maintain knowledge transfer activities to ensure seamless handovers and continuous improvement."}, {"li": "Collaborate with customers to understand their needs and provide tailored solutions."}, {"li": "Stay up-to-date with product releases, updates, and industry trends to provide expert support."}, {"li": "Document all interactions and resolutions in our support system to ensure transparency and accountability."}, {"li": "Travel to customer sites as required to resolve product issues and provide training."}], "h3": "Requirements:
To succeed in this role, you will need:
", "ul": [{"li": "Advanced English language skills (B2 or higher)"}, {"li": "Minimum 2 years of experience supporting large, global, complex enterprise software clients"}, {"li": "Bachelor's degree in Computer Science, Software Engineering, or a related technical field"}, {"li": "Minimum 2 years of experience working mainly on Server issues"}, {"li": "Strong network troubleshooting skills and experience with various tools"}, {"li": "Ability to detect and troubleshoot SQL Server-related CPU, memory, I/O, disk space, and other resource contention issues"}, {"li": "Excellent verbal and written communication skills"}, {"li": "Availability to work during off-hours as per shift rotations to address critical issues"}], "h3": "What We Offer:
At Sutherland Global, we provide a dynamic and supportive work environment, with opportunities for growth and development. As a Technical Support Specialist, you will have the chance to work with a talented team, develop your skills, and make a real impact on our clients' success.", "p": "This role works under a Hybrid Model (2 days On-site, 3 days at home) and is located in Sutherland - Torre Krystal, Bogota.", "br": "
"}
