Technical Support Specialist

hace 2 días

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo
Job Description

Overview

NielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in the Latin America region. As a key member of our global support team, you will provide technical support to our customers related to our innovative NIQ Activate product.

Key Responsibilities

  • Provide enterprise-level technical external and internal support to customers and prospects via a support ticketing system and within SLAs.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
  • Collaborate internally and support the technical onboarding of new customers, including users' set-ups, configurations, etc.
  • Document knowledge and help educate colleagues and teammates on technical cases.
  • Keep current with product knowledge and latest features and functionality.

Requirements

  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent.
  • Strong troubleshooting and problem-solving skills while being highly detail-oriented.
  • Great written and verbal client communication skills.
  • Good level of written and spoken English and Spanish.
  • Strong SQL background.
  • Willingness to work outside of business hours from time to time.
  • Team spirit, self-motivation, and a positive attitude.
  • The ability to work with multiple interfaces and tasks in a dynamic environment.

Preferred Qualifications

  • Experience in technical support or software product implementations.
  • Knowledge in Linux systems, utilities, and scripting.
  • Experience with supporting an analytic product in a SaaS environment.
  • Knowledge of ETL processes.
  • Business orientation specifically in the Retailer domain.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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