Java Technical Support Specialist

hace 3 semanas


Colombia SupportYourApp Inc. A tiempo completo
About the Role:

Are you a skilled Java developer looking for a challenging role? We are seeking an L2 Technical Support Consultant to join our team at SupportYourApp Inc. In this position, you will provide top-notch support to customers, diagnose and resolve complex technical issues, and develop and maintain backend systems using Java/Spring Boot and MongoDB.

Responsibilities:
  • Stay up-to-date with the latest technology trends
  • Provide L2 support to customers, diagnosing and resolving complex technical issues
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure the required technical information is collected to resolve even more complex tickets
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
  • Work securely with customers' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have:
  • Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
  • Knowledge of performance tuning techniques
  • Understanding of financial sector derivatives


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