Java Technical Support Specialist
hace 3 semanas
Are you a skilled Java developer looking for a challenging role? We are seeking an L2 Technical Support Consultant to join our team at SupportYourApp Inc. In this position, you will provide top-notch support to customers, diagnose and resolve complex technical issues, and develop and maintain backend systems using Java/Spring Boot and MongoDB.
Responsibilities:
- Stay up-to-date with the latest technology trends
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical information is collected to resolve even more complex tickets
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client's products and services
- Work securely with customers' sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
- A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have:
- Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
- Knowledge of performance tuning techniques
- Understanding of financial sector derivatives
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