Customer Success Professional
hace 2 semanas
About LatamCent:
SpendHound is a platform that helps customers manage their vendor relationships effectively.
About the Role:
We are seeking a Customer Success Specialist to ensure our customers achieve maximum value from the SpendHound platform. This role involves engaging with customers, guiding them through critical platform activities, and guaranteeing their ongoing success with our solutions.
Key Responsibilities:
- Customer Engagement and Platform Adoption: After a customer is onboarded, this specialist will be responsible for their ongoing success, acting as the primary point of contact. Their goal is to build and maintain strong relationships with customers, ensuring they actively use the platform, update critical data like app renewal dates, and consistently adopt key features.
- Proactive Problem Solving: The specialist will address customer issues and roadblocks proactively, helping them overcome challenges in using the platform. This involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of SpendHound.
- Driving Customer Outcomes: The specialist will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. Their efforts will directly contribute to the customers ability to manage their vendor relationships effectively and receive timely renewal reminders.
Requirements:
- Proactivity in addressing customer needs: The ideal candidate will actively address stakeholder changes, offer guidance on platform usage, and keep a close eye on risks and opportunities within customer accounts.
- Comfort driving customer outcomes: The specialist will regularly interact with stakeholders at customers' organizations, ensuring they are fully leveraging the platform.
- Collaboration with large teams: As a Customer Success Specialist, this individual will work closely with various internal teams, including product development, data engineering, and renewal experts.
- Thriving in a fast-paced environment: Our industry moves quickly, and customer engagement is critical. The specialist must be able to prioritize tasks efficiently and meet deadlines to ensure customers are always progressing towards their goals.
- Extreme organization: With numerous customers at various stages of engagement, staying organized is essential. The specialist should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed.
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