Senior VIP Key Account Manager
hace 7 días
An exciting opportunity has arisen for a seasoned VIP Key Account Manager to join our commercial team in LATAM.
About the Role
- As a key member of our commercial team, you will be responsible for providing tailored support to our LATAM team.
- You will manage an exclusive portfolio of VIPs, monitoring their activity and seeking new potential VIPs.
- You will work closely with the Head of VIP & Events, VIP Regional Manager, and LATAM Commercial Director to create and implement VIP strategy across all LATAM regions.
Key Responsibilities
- Leading the team of VIP Key Account Managers for LATAM regions.
- Conducting follow-ups and reporting on the results/challenges across the team.
- Achieving and reporting on the overall performance of the VIP team.
- Owning the VIP budget, VIP targets, spend, and bonus costs.
- Collaborating with Product Managers, Marketing, and CRM teams to ensure seamless integration of VIP customers across all LATAM regions.
- Collecting and reporting on VIP performance for all LATAM regions by analyzing data received from all VIP Key Account Managers, drawing conclusions, and making recommendations.
Requirements
- Native level communication ability in Spanish and English, both in speaking and writing.
- Experience managing a portfolio of clients in either gambling, sports, entertainment, or digital environments, with experience speaking directly to customers managing their needs and pain points.
- Knowledge of VIP management, CRM, and campaigns.
- Being commercially driven with an appreciation for what drives revenue.
- Proactively making improvements to VIP communication and supporting product VIP KAMs in their planning of VIP campaigns.
What We Offer
A dynamic and fast-paced work environment where you will have the opportunity to learn and grow with our team.
Are You Ready for the Challenge?
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