Lead VIP Key Account Manager

hace 6 días

Bogotá, Bogotá D.E., Colombia Betsson AB A tiempo completo
About the Role

We are seeking a highly skilled and experienced Lead VIP Key Account Manager to join our commercial team in LATAM. As a key member of our team, you will be responsible for providing tailored support to our LATAM team and managing an exclusive portfolio of VIPs.

Key Responsibilities
  • Lead the team of VIP Key Account Managers for LATAM regions, working closely with the Head of VIP & Events, VIP Regional Manager, and LATAM Commercial Director to create and implement VIP strategy across all LATAM regions.
  • Conduct follow-ups and reporting on the results/challenges across the team, achieving and reporting on the overall performance of the VIP team.
  • Owning the VIP budget, VIP targets, spend, and bonus costs, collaborating with Product Managers, Marketing, and CRM teams to ensure seamless integration of VIP customers across all LATAM regions.
  • Collecting and reporting on VIP performance for all LATAM regions by analyzing data received from all VIP Key Account Managers, drawing conclusions, and making recommendations.
  • Team management and all relevant actions, being proactive, goal-oriented, and numbers-driven.
Requirements
  • Native level communication ability in Spanish and English, both in speaking and writing.
  • Experience managing a portfolio of clients in either gambling, sports, entertainment, or digital environments, with experience speaking directly to customers managing their needs and pain points.
  • Knowledge of VIP management, CRM, and campaigns, being commercially driven with an appreciation for what drives revenue.
  • Proactively making improvements to VIP communication and supporting product VIP KAMs in their planning of VIP campaigns.
  • Being passionate about sports and casino, exhibiting excellent communication skills and an eye for detail.
About Us

Betsson AB is a leading online gaming company that offers a dynamic and fast-paced work environment. We are committed to providing our employees with opportunities for growth and development, as well as excellent benefits and rewards.

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