Senior Technical Account Manager

hace 7 días


Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo
Job Summary

As a Senior Technical Account Manager at Oracle, you will be responsible for building and maintaining long-term relationships with our customers. You will work closely with sales, delivery teams, and customers to identify and deliver solutions that meet their business needs.

Key Responsibilities
  • Develop and manage Oracle customer relationships by forming high-level relationships with customer stakeholders.
  • Work collaboratively with sales and delivery teams to identify and deliver solutions that meet customer needs.
  • Coordinate delivery of Oracle services, acting as the primary delivery contact to the customer.
  • Monitor and report on complex projects to ensure effective use of Oracle delivery resources.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for major incidents, managing communication and customer expectations.
  • Establish and maintain a delivery governance model with the customer at senior management and executive levels.
  • Perform proactive scope and risk management, leading complex account planning and reviews.
  • Provide leadership and expertise in the development of new products, services, and processes.
Requirements

As a Senior Technical Account Manager, you will have a strong understanding of the customer's business strategy and industry drivers. You will be able to understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.

You will have excellent communication and interpersonal skills, with the ability to work collaboratively with sales, delivery teams, and customers. You will also have strong analytical and problem-solving skills, with the ability to identify and deliver solutions that meet customer needs.



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