VIP Key Account Manager for LATAM Commercial Team
hace 1 día
An exciting opportunity has arisen for a Lead VIP Key Account Manager to join our commercial team responsible for Betsson in LATAM.
The Role
You will be the point of contact for our team of VIP KAMs in LATAM, responsible for providing tailored support to our LATAM team. Your key responsibilities will include managing an exclusive portfolio of VIPs, monitoring their activity, and seeking new potential VIPs.
Key Responsibilities
- Lead the team of VIP Key Account Managers for LATAM regions.
- Work closely with the Head of VIP & Events, VIP Regional Manager, and LATAM Commercial Director to create and implement VIP strategy across all LATAM regions.
- Conduct follow-ups and reporting on the results/challenges across the team.
- Achieve and report on the overall performance of the VIP team.
- Owning the VIP budget, VIP targets, spend, and bonus costs.
- Collaborate with Product Managers, Marketing, and CRM teams to ensure seamless integration of VIP customers across all LATAM regions.
- Collect and report on VIP performance for all LATAM regions by analyzing data received from all VIP Key Account Managers, drawing conclusions, and making recommendations.
- Team management and all relevant actions.
- Be proactive, goal-oriented, and numbers-driven.
- Have native level communication ability in Spanish and English, both in speaking and writing.
- Have experience managing a portfolio of clients in either gambling, sports, entertainment, or digital environments, with experience speaking directly to customers managing their needs and pain points.
- Knowledge of VIP management, CRM, and campaigns.
- Be commercially driven with an appreciation for what drives revenue.
- Proactively make improvements to VIP communication and supporting product VIP KAMs in their planning of VIP campaigns.
- Be passionate about sports and casino.
- Exhibit excellent communication skills and an eye for detail.
What We Offer
At Betsson, we offer a dynamic and fast-paced work environment where you will have the opportunity to learn and grow with our team. We are looking for a motivated and experienced VIP Key Account Manager to join our commercial team in LATAM.
Requirements
- Native level communication ability in Spanish and English, both in speaking and writing.
- Experience managing a portfolio of clients in either gambling, sports, entertainment, or digital environments.
- Knowledge of VIP management, CRM, and campaigns.
- Be commercially driven with an appreciation for what drives revenue.
- Proactively make improvements to VIP communication and supporting product VIP KAMs in their planning of VIP campaigns.
- Be passionate about sports and casino.
- Exhibit excellent communication skills and an eye for detail.
Apply Now
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