Technical Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

Unlock Your Potential as a Bilingual Technical Support Representative

Are you passionate about technology and helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? We're seeking a highly skilled and bilingual Technical Support Representative to join our team at TTEC.

About the Role

As a Technical Support Representative, you'll be the primary point of contact for customers seeking technical assistance. You'll work to resolve customer technical requests or issues via voice and chat services, including chat, text, email, social media, and direct messaging. Your passion for technology and commitment to delivering exceptional customer experiences will shine through in every interaction.

Key Responsibilities

  • Provide technical support and troubleshooting services to customers via voice and chat channels
  • Resolve customer technical requests or issues in a timely and professional manner
  • Develop and maintain strong product knowledge of multiple tech support systems and problem-solving skills
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer satisfaction and loyalty through effective issue resolution and communication

What We Offer

At TTEC, we're committed to supporting your career growth and development. You'll have access to:

  • Comprehensive training and onboarding programs
  • Ongoing coaching and feedback to ensure your success
  • Opportunities for professional development and advancement
  • A competitive base wage and performance-based bonuses
  • A supportive and inclusive work environment that values diversity and inclusion

Requirements

To be successful in this role, you'll need:

  • 1 year or more of technical support/troubleshooting experience
  • Experience with voice, chat, text, email, and other non-verbal platforms
  • Strong product knowledge of multiple tech support systems and problem-solving skills
  • Ability to connect with customers using verbal and written communication
  • Great written communication skills, including grammar and spelling
  • Intermediate computer skills
  • Strong leadership and cognitive skills, including decision-making and problem-solving

Join Our Team

At TTEC, we're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. If you're a motivated and customer-focused individual who is passionate about technology and helping others, we encourage you to apply for this exciting opportunity.

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