Senior HR Coordinator

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Senior HR Coordinator to join our team at Electronic Arts. As a key member of our People Services team, you will play a critical role in supporting the operations of our HR practices locally.

Responsibilities
  • Provide expert support to employees and management on HR-related matters, serving as a subject matter expert and point of escalation.
  • Support new hires through pre-hire, Day 1, and ongoing local support activities, ensuring a seamless onboarding experience.
  • Implement and support program deployment with accuracy and consistency, collaborating with subject matter experts to refine program execution.
  • Contribute to the development and systematization of best practices through the creation of playbooks for PE users, focusing on employee experiences.
  • Meet compliance requirements and manage multiple PE-related administrative tasks to support the People Services team.
  • Work within the ServiceNow ticketing system to resolve employee queries, ensuring timely closure within set Service Level Agreements.
  • Create knowledge articles on processes to serve as guides for others, promoting knowledge sharing and consistency.
  • Respond to Workday transactions, providing support and troubleshooting on tasks, ensuring efficient resolution.
  • Collaborate with the team to review existing processes and support modifications to better suit company changes and market needs.
Qualifications
  • Bachelor's degree in a relevant field combined with +5 years of progressive experience in international HR generalist, HR center of excellence experience, or similar.
  • Demonstrated local knowledge of HR requirements, HR best practices, and HR administration, with the ability to support operations locally.
  • Project management skills, with the ability to coordinate multiple projects simultaneously.
  • Proficient in basic data reporting, with Excel skills to maintain complex spreadsheets.
  • Proficiency in office productivity tools and systems, including ServiceNow and Workday.
  • A team player with excellent written and verbal communication skills, fluent in English and Spanish.
About Us

We put our people first, offering comprehensive benefit packages that prioritize health and wellbeing. We provide access to collaborative work environments, opportunities to connect through Employee Resource Groups, and support for a balanced life.


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