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Senior HR Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo
About the Role

We are seeking a highly skilled and experienced Senior HR Coordinator to join our team at Electronic Arts Inc. in Bogotá, Colombia. As a key member of our People Services team, you will play a critical role in supporting the efficient functioning of our operations in South America.

Key Responsibilities
  • Respond to routine inquiries from PE and employees, serving as a subject matter expert and point of escalation.
  • Support new hires with pre-hire, Day 1, and ongoing local support activities.
  • Implement, support, and assist program deployment with accuracy and consistency.
  • Collaborate with subject matter experts to refine program execution.
  • Provide input for redesign of programs related to operational response events and execution across systems, operations, and operational components of pay, stock, benefits, hires, exits, mobility, and business events.
  • Contribute to the development and systematization of best practices through the creation of playbooks for PE users, including BPs, PPs, and COEs.
  • Meet compliance requirements and manage multiple PE-related administrative tasks to support the People Services team.
  • Work within the ServiceNow ticketing system to help with employee queries, ensuring they are closed within set Service Level Agreements.
  • Create knowledge articles on processes to serve as guides for others.
  • Respond to Workday transactions, providing support and troubleshooting on tasks.
  • Work with the team to review existing processes and support modifications to better suit the changes in the company and the market.
Requirements
  • Bachelor's or equivalent degree in a relevant field combined with +5 years progressive experience in international HR generalist, HR center of excellence experience, or similar.
  • Demonstrated local knowledge of HR requirements, HR best practices, HR administration, and the ability to support the operations of these practices locally.
  • Project management skills, able to coordinate simultaneous projects.
  • Proficient in basic data reporting, with Excel (can maintain complex spreadsheets).
  • Proficiency in office productivity tools and systems (ServiceNow, Workday).
  • A team player and exhibits 'customer-first' thinking.
  • Excellent written and verbal communication/fluency skills in both English and Spanish.
Benefits
  • Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.
  • Financial Benefits - Competitive salaries and employee stock purchase plan.
  • Professional Development - Training and development programs, opportunities for career advancement, and tuition reimbursement.
  • Work-Life Balance - 15 vacation days, paid holiday closure, and paid sick leave.
  • Meaningful Work - Opportunity to directly contribute to the development of EA titles.
  • Additional Perks - Meal card ($400,000 COP per month), game credits, and console reimbursement program.
  • Work Environment - New office space in the heart of Salitre, inclusive work culture, and supportive team.