Junior Account Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Publicis Groupe A tiempo completo
Job Description

We are seeking a highly motivated and organized Junior Account Manager to join our Client Services Team at Publicis Groupe. As a Junior Account Manager, you will be responsible for providing exceptional support to clients, promoting the adoption and best practices in the use of our digital marketing solutions.

**Key Responsibilities:**

  • Create and manage digital campaigns reports to ensure client satisfaction and goal achievement.
  • Develop and automate internal usage processes and best practices manuals for our digital marketing products.
  • Act as the primary point of contact for technical issues and inquiries, providing guidance on our digital marketing solutions and troubleshooting.
  • Work closely with the technology team to enhance support processes and propose new functionalities.
  • Provide first-level support to our internal and external customers, ensuring timely and effective resolution of issues.

**Requirements:**

  • Experience in managing and analyzing digital campaign reports.
  • Ability to manage multiple clients and projects simultaneously, with excellent organizational skills.
  • Basic-Intermediate knowledge in design platforms, such as Photoshop.
  • Experience in handling social or programmatic platforms.
  • Willingness and proactivity for learning and adopting new tools, both internal and external.
  • Intermediate level of English (B2).
  • Self-motivated and results-driven, with a focus on surpassing performance targets.
  • Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.

**What We Offer:**

  • Opportunity to work with a leading team in the digital marketing industry.
  • Hybrid work modality.
  • 15 days of paid holidays.
  • Medical insurance.
  • Training and Development Programs.
  • Language training (English and/or Portuguese).

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