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Inside Sales Account Specialist
hace 2 meses
About the Position
The Inside Sales Account Specialist is responsible for achieving revenue and gross profit objectives by effectively managing a designated customer portfolio from an internal sales perspective. This role focuses on cultivating valuable customer relationships through efficient order processing and adept handling of client inquiries.
Key Responsibilities
- Oversee comprehensive order management, which includes placing orders, ensuring the release of holds, and providing customers with tracking details upon shipment (25%)
- Proactively engage with and develop a specified account portfolio while identifying new business opportunities to meet growth and profitability goals (25%)
- Enhance customer experience by responding to all inquiries related to quotes, bids, and orders through various communication channels (phone, email, instant messaging, fax) (10%)
- Discuss and promote TD SYNNEX's value-added services, including the TD SYNNEX Reserve Program and Configuration Services, as necessary (10%)
- Utilize negotiation skills to effectively enhance TD gross margin through up-selling and cross-selling initiatives (5%)
- Build and strengthen relationships with all TD SYNNEX departments and vendor representatives to serve as a liaison for customers (5%)
- Gather competitive, market, and pricing insights and relay feedback to relevant stakeholders (5%)
- Participate in mandatory vendor training sessions, lunch-and-learn events, and seminars (5%)
- Provide support to other sales teams when additional coverage is required (5%)
- Demonstrate leadership within the team by serving as a subject matter expert (5%)
- Carry out additional responsibilities as assigned
- Adhere to attendance and punctuality standards
Qualifications
Educational Background:
- High school diploma
- College or University degree in Sales/Marketing preferred
Work Experience:
- Experience in Sales
- Background in Call Center/Retail within the Computer Industry
Additional Relevant Experience:
- Familiarity with Software/Hardware/Networking products
- Proficiency in Windows, Office Suite applications, and CRM tools
Essential Skills
Benefits of Working with Us:
- Elective Benefits: Our programs are customized to fit your lifestyle based on your location.
- Career Advancement: Fast-track your professional growth with structured leadership and development programs, along with numerous on-demand courses.
- Well-Being Initiatives: Enhance your financial, physical, and mental health through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: We prioritize every voice and celebrate our global diversity through inclusive education and equitable growth opportunities.
- Global Networking: Connect with fellow new employees during your onboarding experience.
- Community Engagement: Get involved in internal, peer-led communities and activities, including volunteering and social initiatives.
Note: If you do not meet every requirement, we still encourage you to apply.
At TD SYNNEX, we take pride in being recognized as a great workplace and a leader in promoting diversity, equity, and inclusion. If you are enthusiastic about the opportunity and believe you would be a good fit, we welcome your application.