Technical Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo

Charger Logistics is a premier asset-based carrier dedicated to the timely and budget-friendly delivery of your assets. Our extensive fleet is equipped to manage a variety of freight, including dedicated loads, specialized hauls, temperature-sensitive goods, and HAZMAT cargo.

At Charger Logistics, we prioritize the development and support of our employees, offering them opportunities to enhance their skills and advance their careers. We are currently seeking a dedicated individual to join our help desk team.

Key Responsibilities:

  • Deliver daily desktop support by identifying, researching, and resolving technical issues. Analyze and address or escalate data and voice system problems and requests.
  • Utilize the IT electronic ticketing system, SharePoint, and the proprietary ticketing system for managing requests and activities.
  • Configure, troubleshoot, and refresh Windows 10 in a Microsoft network environment for both desktop and laptop computers, network printers, and online O365 applications.
  • Execute moves, adds, and changes while adhering to the appropriate change management processes.
  • Co-manage the cloud-based Office 365 platform, focusing on OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook, and Exchange.
  • Set up and deploy device policies through MDM/Intune baseline.
  • Assist in the development and documentation of IT policies and procedures.
  • Oversee the small equipment inventory for DC offices and support on-premises hardware and software.
  • Maintain the audio/visual systems in conference rooms, including Zoom Rooms.
  • Coordinate with local facilities and third-party service providers to support IT and infrastructure systems.
  • Inform IT Management of any changes in Information Technology that may impact escalation processes or cause major outages.
  • Create and maintain regular reports and documentation on system metrics, reviewing service desk performance indicators to meet or exceed established SLAs.
  • Collaborate with global IT personnel and systems as per organizational requirements.
  • Engage in team meetings and relevant corporate activities.
  • Participate in performance feedback sessions and contribute to coaching and technical direction.
  • Contribute to the continuous improvement of standards, processes, and procedures to ensure high-quality service delivery.
  • Engage in innovation initiatives within the organization.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of progressive experience in IT systems supporting Office 365.
  • Preferred 2+ years of experience in supporting Office 365 applications such as SharePoint, Teams, Outlook, OneDrive, Groups, and Yammer.
  • Experience in supporting users in hybrid on-premises and Azure Active Directory (AAD) environments.
  • Strong analytical, problem-solving, and IT troubleshooting skills.
  • Proficient in Microsoft Windows 10 within a corporate setting.
  • Knowledge of IP networking concepts, Wi-Fi, and remote access technologies.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to adapt quickly to new situations and changing priorities.
  • Capacity to work under pressure, meet deadlines, and manage multiple projects simultaneously.

Benefits:

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth Opportunities

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