Retail Commercial Operations Manager
hace 2 semanas
Company Overview: Galderma stands as a distinguished leader in dermatology, with a legacy of innovation and excellence. Our commitment to the skin health sector spans across approximately 90 countries, delivering a diverse range of premium brands and services in Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology.
Position Overview: We are seeking a dedicated professional to spearhead our Key Account & Client Management initiatives. This role is pivotal in shaping strategic directions that enhance client relationships and align with our business objectives. The ideal candidate will inspire and lead a commercial team, fostering collaboration and a shared commitment to achieving our goals.
Key Responsibilities:
- Drive the development and execution of Key Account & Client Management strategies to strengthen client partnerships.
- Craft and implement policies that ensure exceptional customer service and effective issue resolution.
- Oversee the deployment of engagement strategies, identifying client needs and preparing tailored proposals.
- Establish processes related to Key Account & Client Management across various sectors, including financial planning and advertising.
- Engage in negotiations with internal departments and external stakeholders, balancing diverse objectives.
- Build and maintain strong relationships with senior leaders across the organization.
- Act as a thought leader, influencing both internal and external stakeholders.
- Encourage collaboration to develop integrated solutions for complex challenges.
Candidate Profile:
Education: Advanced degree in Business Management, MBA, or PhD.
Experience:
- 8 to 10 years of professional experience.
- 3 to 6 years in a regional or channel management role.
- Proven experience leading teams of at least 4 members.
- Strong background in pharmacy channels is essential.
- Fluency in English is preferred for career advancement.
Employer's Rights: This job description is intended to outline the primary duties and responsibilities of the position. Additional tasks may be assigned as necessary. The employer reserves the right to modify this job description at any time. This document does not constitute a contract of employment, and either party may terminate employment at any time, for any reason.
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