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Operations Manager
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Operations Manager to join our team at adidas. As a key member of our Consumer Service function, you will be responsible for driving the regional transformation of our Consumer Service operations towards a fully integrated, omni-channel consumer service function.
Key Responsibilities
- Process Definition & Documentation
- Develop and implement processes that align with our global and local departments, ensuring seamless execution and leveraging opportunities for internal and external cooperation.
- Collaborate with strategic stakeholders to define market roll-outs and new functionalities, ensuring alignment with our brand and sales objectives.
- Lead and manage Consumer Service targets on a regional level, driving operational excellence across brands, channels, and markets.
- Implement business processes in the region, ensuring alignment with our DBC and overarching group strategy.
- Develop and maintain financial and quantitative models to inform strategy planning and measurement architecture.
- Continuous Improvement
- Establish and maintain stable monitoring and continuous improvement processes, identifying opportunities for improvement and implementing solutions.
- Lead process reviews with stakeholders, collecting feedback and driving a backlog of improvements.
- Day-to-day Operations
- Ensure effective support to our global CS team and operations.
- People Management
- Develop and maintain a high-performing team, providing coaching, training, and career opportunities.
- Monitor and evaluate team workload and organizational efficiency, making adjustments to meet business needs.
Requirements
- 2-3 years of experience in BPO Management or equivalent.
- 1 year of management experience as a manager of experts.
About adidas
adidas is a global leader in the sportswear industry, dedicated to inspiring and enabling people to push beyond their limits. We are committed to innovation, sustainability, and social responsibility.
