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Technical Account Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Rappi, Inc. A tiempo completo
About Rappi, Inc.

Rappi, Inc. is a leading technology company in Latin America, revolutionizing the way people live, work, and interact with each other. We are a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a difference in the world.

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team in Latin America. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our retail partners, ensuring the stability and quality of our integrations, and driving business growth through data analysis and strategic planning.

Key Responsibilities
  • Work closely with business, commercial, and operations teams to improve our retail partners' integrations.
  • Be the primary point of contact for stakeholders regarding technical stability and issues with our retail partners.
  • Lead the technical relationship with our retail partners, driving their development and growth.
  • Analyze data to identify and quantify sustainable opportunities for business growth.
  • Apply critical thinking to communicate issues directly with our retail partners and inform them about catalog and operations decisions.
  • Create and execute a roadmap for improving integrations with our retail partners.
  • Conduct proactive checks to ensure the stability of our integrations.
  • Identify and resolve issues with our integrations.
Requirements
  • Proven track record of managing multiple projects simultaneously.
  • Leadership experience in projects and process improvement with limited resources.
  • Excellent English and Spanish communication skills.
  • Ability to analyze and manipulate large datasets.
  • Prioritization, urgency sense, and dependency management skills.
  • Attention to detail and analytical thinking.
  • Teamwork and proactivity.
  • Effective communication skills.
Technical Skills
  • Hands-on experience with contemporary programming languages, such as JavaScript or Python.
  • Ability to create scripts for data manipulation using Python and SQL.
  • Internet technologies, HTTP, JavaScript, REST, API, JSON, OAuth, Postman, Swagger, Snowflake.
  • Office software (Excel and Google Sheets desired), SQL, database analysis.
Desirable Skills
  • DevOps skills.
  • Experience with systems integration.
  • Experience with cloud services.
  • Knowledge in Power BI or other analytics tools.
What We're Looking For
  • 3-5 years of professional experience in similar roles.
  • Engineers, business administrators, and related bachelor's or equivalent experience.
  • Good English communication skills.
  • Portuguese is a plus.