Retail Learning Programs Director

hace 7 días

Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

Job Summary:

We are seeking a highly experienced Sales Academy Manager to join our team at adidas. As a key member of our organization, you will be responsible for adapting, co-creating, planning, and driving consistency in the execution of retail learning programs that support operational excellence and help us meet or exceed our business objectives.

Main Responsibilities:

  • Develop a Holistic Training Approach: Create a comprehensive and consistent commercial training approach that provides channel-specific capabilities while identifying and maximizing cross-channel synergies.
  • Training Budget and Calendar: Generate a yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly.
  • Relationship Building: Drive relationships between Brand and retail heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs, and ensure global guidance is clear.
  • Operating Model Implementation: Implement the adidas Sales Academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs.
  • KPI Development and Monitoring: Develop KPIs and monitor the implementation of tools/programs to assess the quality of trainings across channels and measure the impact to the business.
  • Vendor Selection: Influence the selection of local and regional vendors/agencies to ensure the same level of service is provided across channels, brands, and countries, identifying synergies.
  • Training Models and Plans: Generate training models, plans, and modules to support the knowledge increase of the trainers and retail store staff in Brands, Service models & products.
  • Business Needs Assessment: Create business needs assessments in countries and develop appropriate training plans for countries' learning gaps to develop tools and training plans according to the country needs.

Key Relationships:

  • Retail Operations
  • Franchise Operations
  • Human Resources
  • Omnichannel
  • Customer Teams

Required Skills and Qualifications:

  • 5 years of experience in a similar role
  • Commercial understanding of retail business
  • Effective communication
  • Stakeholder management
  • People management
  • Combined broad theoretical and practical knowledge, including company policies and practices

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