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Customer Support Specialist for Latin America
hace 2 meses
- Resume submissions must be in ENGLISH to ensure processing.
- We handle one active application at a time. For updates, please refer to the team managing your initial application.
Position Overview:
We are seeking a dedicated Customer Support Specialist who is enthusiastic about delivering outstanding service in a rapidly expanding startup focused on AI-driven photo editing technology. This role involves interacting with a diverse customer base and significantly contributing to the enhancement of user experiences.
Key Details:
Role: Customer Support Specialist
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST
Compensation: US $1,000 - 1,500 / month (final offer contingent on client approval and candidate assessment)
Company Overview:
A French startup innovating in the field of AI-based photo colorization and editing.
Core Responsibilities:
- Respond to customer inquiries through various channels including phone, chat, and forums
- Develop and maintain knowledge base articles and support documentation
- Gather and analyze customer feedback to enhance products and services
- Escalate complex issues to relevant teams with comprehensive details
- Monitor and evaluate support metrics to improve customer satisfaction
- Conduct virtual training sessions and create onboarding video tutorials
- Utilize translation tools to assist customers in multiple languages
- Troubleshoot technical issues across different platforms
- Identify and report trends in customer concerns and satisfaction levels
- Stay updated on product features and enhancements
Essential Qualifications:
- Availability to work during EST hours
- Exceptional written and verbal English communication skills
- Strong analytical and problem-solving abilities
- Eagerness to learn about AI colorization technologies
- Experience with video conferencing and professional communication
- Access to a high-definition webcam and a suitable professional environment for video calls
- Ability to work independently and manage time effectively in a remote setting
- Reliable high-speed internet connection (minimum 20 Mbps)
Preferred Skills:
- Familiarity with remote collaboration tools (e.g., Discord, Trello, Zoom)
- 3+ years of experience in customer service roles
- Experience with AI writing tools
- Technical knowledge of Mac and Windows operating systems
- Background in customer service
- Interest or experience in photography
- Knowledge of genealogy
- Understanding of AI concepts, particularly in image processing
- Ability to simplify technical concepts for customers
- Experience with customer support software
- Basic knowledge of image file formats and editing
- Attention to detail in reviewing colorized images
- Understanding of art history and design principles
- Experience with other AI-driven image tools
- Familiarity with digital preservation methods
