Client Success Onboarding Business Growth Expert

hace 11 horas


Medellín, Antioquia, Colombia Virtuagym A tiempo completo

At Virtuagym, we are expanding our Client Success International team and looking for a skilled professional to fill the role of Customer Onboarding Consultant. This is a remote position in Colombia where you will be working closely with our Medellin office.

About the Role

This key position plays a crucial part in the growth and development of Virtuagym. As a Customer Onboarding Consultant, your primary responsibility will be to establish strong connections with our clients, ensuring their success with our software from the initial onboarding process.

The ideal candidate will possess excellent written and verbal communication skills in English (native or near-native) and Spanish (native or near-native). You should be comfortable working independently, taking ownership of client portfolios, and managing software implementation from start to finish.

We're seeking a problem-solver with great empathetic skills, able to connect with people easily and work well under pressure. Strong organization and time management skills are essential, along with the ability to think outside the box and proactively identify customer needs.

Responsibilities
  • Making new customers successful in the first few months of their lifetime by providing high-quality onboarding and personalized guidance.
  • Hosting 1:1 consulting sessions to ensure customer goals are met in a timely manner.
  • Managing client communication effectively, addressing concerns, and resolving issues related to Virtuagym software.
  • Sharing feedback for future system developments to contribute to ongoing product improvement.
Requirements
  • Prior experience with managing client communication in SaaS/software CS is essential.
  • Strong written and verbal communication skills in English (native or near-native) and Spanish (native or near-native).
  • Able to work comfortably with freedom and autonomy, ready to take responsibility and thrive remotely.
  • Proven problem-solving skills with great emphatic abilities.
  • Fast learner and tech savvy, with strong organization and time management skills.
Benefits

Virtuagym offers a competitive salary ($45,000 - $60,000 per year), dependent on experience, and an attractive benefits package that includes:

  • Remote-friendly work environment with the flexibility to work from home in Colombia.
  • Twice a week snack box or fruit basket.
  • 21 holidays (US-based calendar).
  • One-time working from home allowance.
  • Home office set-up hardware provided.
  • The Virtuagym Health Program: a monthly contribution towards gym subscription and Virtuagym at Work Premium Access.
  • Up to 12 weeks of work abroad per year, with a maximum of 4 consecutive weeks in LATAM or around the world.
  • Unlimited access to coaching with psychologists via chat, phone, or video call through OpenUp.

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