North America Client Onboarding Specialist

hace 3 días


Medellín, Antioquia, Colombia Virtuagym A tiempo completo

At Virtuagym, we're seeking an experienced North America Client Onboarding Specialist to join our Customer Success International team. This role involves managing client relationships, ensuring successful software implementation, and fostering strong connections with customers.

About the Role:

This is a remote position in Colombia, working from home in a flexible environment. As a key player in our Customer Success team, you will be responsible for the onboarding process of new clients, providing tailored advice, and ensuring customer satisfaction through attentive and enthusiastic support.

  • Make our customers successful in the first few months of their lifetime and ensure they see value in our product as soon as possible.
  • Provide high-quality onboarding and personalized guidance to ensure customers become Virtuagym enthusiasts.
  • Host 1:1 consulting sessions and proactively reach out to ensure customer goals are met in a timely manner.
  • Manage your own portfolio with full responsibility for software implementation from start to finish.
  • Monitor progress daily and take proactive measures to stay on top of customer needs.

What You Will Bring to the Team:

We're looking for someone with prior experience in managing client communication, preferably in SaaS/software CS. Strong written and verbal communication skills in English (native or near-native) and Spanish (native or near-native) are essential. A true problem solver with great empathetic skills, a fast learner, and tech-savvy individual who can work independently and thrive in a remote environment.

Benefits:

Virtuagym offers a competitive salary range of $50,000 - $70,000 per year, depending on experience. Additionally, we provide a twice-a-week snack box or fruit basket, 21 holidays, a one-time working-from-home allowance, and a home office set-up hardware. We also offer a monthly contribution towards your gym subscription and a full Virtuagym at Work Premium Access. Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the OpenUp platform. Join a fun, healthy, and international work environment made up of over 35+ nationalities with opportunities for personal and professional growth within the company.



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