Senior Client Onboarding Professional

hace 2 días


Medellín, Antioquia, Colombia AgileEngine A tiempo completo

We are seeking a seasoned Senior Client Onboarding Professional to join our team in Medellin, Colombia.

About AgileEngine

AgileEngine is a top-3 ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US. We create award-winning custom software solutions that have a significant impact on various industries.

Your Role

You will be responsible for facilitating the onboarding process for new contractors, ensuring their success through established procedures. Your primary goal is to deliver value to clients during the first 30 days after onboarding. You will act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track.

Key Responsibilities

  • Facilitate client & contractor onboarding, guiding them through established procedures and ensuring their success;
  • Maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
  • Act as the primary point of contact for any onboarding issues, resolving concerns promptly and keeping processes on track;
  • Communicate effectively, ensuring all interactions are clear, professional, and supportive of client needs; and
  • Document onboarding steps and maintain records to track progress and success.

Requirements

  • Strong Communication Skills: Excellent verbal and written skills, enabling effective communication with both clients and contractors;
  • Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
  • Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
  • Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software; and
  • Upper-intermediate English level.

Benefits

  • Professional growth opportunities;
  • Competitive USD-based compensation;
  • A selection of exciting projects;
  • Flextime options;

The estimated salary for this position is approximately $40,000-$60,000 per year, depending on your level of experience and qualifications.



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