Customer Adoption Manager

hace 2 días

Bogotá, Bogotá D.E., Colombia Coupa A tiempo completo

Coupa is a leading provider of cloud-based spend management solutions. Our platform connects and optimizes sourcing, purchasing, supply chains, and financial management for over 3,000 global organizations.

The Impact of a Customer Adoption Manager at Coupa:

The Customer Adoption Manager plays a critical role in ensuring the success of our customers. You will lead a team of professionals who work closely with Coupa customers globally to increase adoption, maximize value, and drive best practices.

Key Responsibilities:
  • Oversee the day-to-day operations of the Customer Adoption Management team, ensuring the development of the team and delivery of services to customers.
  • Collaborate with the Global Customer Adoption Team to ensure proper alignment and delivery approach to Coupa customers.
  • Work closely with North America Customer Adoption Leadership and team to ensure aligned approach on customers.
  • Coach and develop the Customer Adoption Team, focusing on continuous improvement.
  • Take ownership of customer engagements, managing the Customer Adoption process using strong project management practices.
  • Develop standard processes within your areas of expertise and champion their adoption.
  • Engage customers in strategic business discussions, driving them towards their goals.
  • Provide a strong technical understanding of our platform, discussing and demonstrating how it can meet a customer's business needs.
Requirements:
  • Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing, and Category Management.
  • Proven people management experience.
  • English fluency.
  • Experience with Software as a Service is a must.
  • Good background in customer/client management.
  • Strong communication skills, including professional writing skills, verbal skills, and experience presenting to customers.
  • Strong organizational skills, analytical thinking, and problem-solving abilities.

Coupa is committed to ensuring customer success, focusing on results, and striving for excellence. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer.

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