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Customer Support Manager
hace 2 meses
We are seeking a highly skilled and experienced Customer Support Manager to join our team at eduNEXT. As a key member of our support team, you will be responsible for managing the customer support process, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Support Process Management: Develop and implement effective support processes to ensure timely and efficient resolution of customer issues.
- Team Leadership: Lead and manage a team of support agents, providing guidance, coaching, and training to ensure they have the skills and knowledge needed to provide excellent customer service.
- Customer Communication: Communicate with customers in a professional and courteous manner, responding to their inquiries and resolving their issues in a timely and effective manner.
- Process Improvement: Continuously monitor and evaluate support processes to identify areas for improvement and implement changes to enhance the customer experience.
- Reporting and Analysis: Analyze support metrics and provide regular reports to management on support performance, identifying trends and areas for improvement.
- Experience: Minimum 1 year of experience in a customer support role, with a proven track record of success in managing support teams and processes.
- Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team to deliver exceptional results.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, team members, and management.
- Technical Skills: Proficiency in support ticketing systems, such as Zendesk or Zoho Desk, and experience with ITIL V4 framework.
- Flexible Schedule: Enjoy a flexible schedule and work autonomy, with the ability to work from anywhere.
- Competitive Salary: Monthly remuneration negotiable, with a competitive salary package.
- Remote Work: Work from home or remotely, with the ability to work from anywhere.
