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Customer Success Account Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Microsoft A tiempo completo
About the Role

We are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers with a global, complex, cross-cloud digital footprint.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
  • Customer Success Leadership and Strategy: Align customer objectives with the current Microsoft portfolio of work in the customer account, and develop bookable programs of work to drive customer success.
  • Delivery and Program Management: Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
  • Adoption and Retention: Meet consumption milestones, track adoption and usage of Microsoft products and services, and work with customers to identify areas where adoption could be improved.
Requirements
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Professional level fluency in English and Spanish.
Preferred Qualifications
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • 3+ years of relevant work experience within the customer industry.
  • Microsoft or competitor equivalent certification in relevant technologies.
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent certification.