Strategic Customer Engagement Manager III
hace 2 meses
In this position, you will be responsible for managing our AXP Public Cloud clientele and solutions, guiding them from initial onboarding through to revenue retention. The role requires collaboration and driving comprehensive customer engagement processes, including Adoption, Expansion, and Renewals.
Collaborate with your team to enhance customer references and success stories.
Additionally, you will be tasked with developing or refining best practices, reporting, and conducting customer analysis while working alongside cross-functional teams, including sales, services, support, engineering, and partners.
The AXP Customer Success Manager is expected to understand the business needs of customers and identify how Avaya can support their objectives.
To excel in this position, you must possess strong relationship-building skills, be adept at navigating a matrix organization, and have a proven track record in a SaaS environment, consistently exceeding Net Revenue Retention targets.
EXPERIENCE
• Proven success in driving essential customer success KPIs
• Demonstrated capability to enhance end-to-end processes based on industry best practices and insights gained.
SKILLS & COMPETENCIES
• Proficiencies in Customer Engagement and Success
• Familiarity with customer success tools and methodologies
• Strong negotiation abilities
• Sales and commercial acumen
• Full Time
• Hybrid work model
• Up to 50% travel required
• Well-Being : We offer comprehensive health insurance plans that encompass medical, dental, and vision coverage for you and your family in various regions. Additionally, we provide wellness and employee assistance programs.
• Recharge & Refuel : Our dynamic work environment acknowledges the necessity for breaks and recharging. We encourage employees to utilize our generous time-off policy regularly.
• Continuous Learning : Enhance your skills with access to on-demand learning platforms and broaden your perspective by participating in a program that fully funds cultural immersion experiences in other countries.
• Growth & Development : Regular feedback is vital for your career progression. We schedule frequent check-ins with you and your leaders to help identify your path to success.
• Giving Back : We recognize Avayans for their contributions to community causes and host an annual, company-wide Month of Giving.
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