Customer Experience Manager
hace 1 mes
Iron Mountain Overview
Iron Mountain is a leading provider of information management and storage solutions. Our company is committed to helping organizations manage their critical business information and ensure its security, compliance, and accessibility.
About the Role
We are seeking an experienced Customer Experience Manager to join our Customer Services & Support team. This individual will be responsible for overseeing daily quality operations within the department and ensuring compliance with our Quality program. The successful candidate will provide direction, scheduling, and training on day-to-day procedures and activities. Additionally, they will monitor employee performance, conduct regular feedback sessions, and maintain effective relationships with internal and external customers.
Key Responsibilities
- Oversee daily quality operations and ensure compliance with our Quality program
- Provide direction, scheduling, and training on day-to-day procedures and activities
- Monitor employee performance, conduct regular feedback sessions, and develop action plans
- Maintain effective relationships with internal and external customers
Requirements
- 1-3 years of leadership experience in a customer-facing role
- Proven ability to analyze business data and drive improvement initiatives
- Excellent written and verbal communication skills
- Intermediate knowledge of Google products required
Estimated Salary Range: $65,000 - $85,000 per year, based on industry standards and location. This salary range is competitive and reflects the importance of this role in driving customer satisfaction and loyalty. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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