High-Tech IT Support Specialist

hace 1 mes


Cali, Valle del Cauca, Colombia Colgate-Palmolive A tiempo completo

Overview:

Colgate-Palmolive is seeking a skilled High-Tech IT Support Specialist to join our team. In this role, you will play an integral part in the IT Infrastructure services, ensuring effective troubleshooting and 2nd level resolution of technology issues.

Salary:

$60,000 - $80,000 per year, depending on experience.

Job Description:

This position involves providing comprehensive technical support to employees at all levels, including senior executives. You will be responsible for translating and simplifying technical information for non-technical users, building and maintaining positive relationships with co-workers and customers, and contributing to special projects and committees.

Responsibilities:

  • Technical Support and Troubleshooting:
    • Support all infrastructure incidents including desktops, laptops, LAN connectivity, wireless connectivity, and network printers.
    • Troubleshoot hardware and software issues reported by users.
    • Ensure timely follow-through on problem determination, prioritization, resolution, documentation, and closure of reported issues.
  • Relationship Management and Communication:
    • Provide comprehensive support to employees at all levels.
    • Build and maintain positive and productive relationships with co-workers and customers.
    • Contribute to special projects, ad-hoc committees, inter-departmental committees, and professional organizations.
  • Continuous Improvement and Innovation:
    • Grasp technical concepts quickly and apply learnings based on Global GIT standards.
    • Research new technology and make recommendations to modify Colgate standards.
    • Devise and recommend inventive and creative solutions to solve complex infrastructure problems.

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, Mathematics, or Business.
  • At least 5 years of experience in the information technology field, with a focus on network management.
  • Google Suite knowledge.
  • Advanced English skills.

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

Others:

Please submit your resume and cover letter to apply for this exciting opportunity.



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