Technical Support Specialist
hace 2 meses
Job Description
The role involves providing enterprise-level technical support to customers and prospects via a support ticketing system, while working in a fast-paced environment. The ideal candidate will be detail-oriented, have great communication skills, and be able to work independently.
Key Responsibilities
- Provide technical support to customers and prospects via a support ticketing system
- Research, diagnose, and troubleshoot technical issues
- Collaborate internally to support the technical onboarding of new customers
- Monitor and validate data automated processes
- Document knowledge and educate colleagues on technical cases
Qualifications
- Bachelor's degree in information systems, computer science, or equivalent
- Strong troubleshooting and problem-solving skills
- Great customer service orientation
- Good level of written and spoken English and Spanish
- Strong SQL background
About Nielseniq
Nielseniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
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