Technical Support Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

Job Description

The role involves providing enterprise-level technical support to customers and prospects via a support ticketing system, while working in a fast-paced environment. The ideal candidate will be detail-oriented, have great communication skills, and be able to work independently.

Key Responsibilities

  • Provide technical support to customers and prospects via a support ticketing system
  • Research, diagnose, and troubleshoot technical issues
  • Collaborate internally to support the technical onboarding of new customers
  • Monitor and validate data automated processes
  • Document knowledge and educate colleagues on technical cases

Qualifications

  • Bachelor's degree in information systems, computer science, or equivalent
  • Strong troubleshooting and problem-solving skills
  • Great customer service orientation
  • Good level of written and spoken English and Spanish
  • Strong SQL background

About Nielseniq

Nielseniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.



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