Senior Human Resources Business Partner

hace 2 meses

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs: As a provider of outsourced digital services and next-generation customer experience, TaskUs helps fast-growing technology companies represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First Culture: TaskUs prioritizes employee well-being with competitive industry salaries and comprehensive benefits packages. We reflect our commitment to a People First culture through various departments, including Total Rewards, Wellness, HR, and Diversity. Our inclusive environment and positive community impact are a testament to our values. We also encourage internal mobility and professional growth at all stages of an employee's career.

What We Offer: At TaskUs, we strive to create a ridiculously good new hire experience. Our goal is to onboard new employees efficiently and effectively, ensuring they feel welcome and supported from day one. We also prioritize employee satisfaction, administering our Employee Satisfaction Survey to gauge employee sentiment and identify areas for improvement.

Job Summary: We are seeking a Senior HR Generalist to join our team. In this role, you will assist with Employee Relations and special projects. As a key member of the HR team, you will develop human resources solutions, improve manager and employee performance, and oversee special projects. You will also be responsible for ensuring compliance with federal, state, and local legal requirements.

Responsibilities and Duties:

  • Develops human resources solutions by collecting and analyzing information and recommending courses of action.
  • Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
  • Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions.
  • Prepares reports by collecting, analyzing, and summarizing data and trends.
  • Ensures compliance with federal, state, and local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.
  • Ensures all new hires are properly onboarded with a focus on a ridiculously good new hire experience.
  • Reviews and files new hire paperwork including I-9 documentation.
  • Tracks and administers employee leave, including but not limited to FMLA, Military, and Disability leaves.
  • Administers our Employee Satisfaction Survey.
  • Addresses any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
  • Manages documentation in personnel files.
  • Conducts exit interviews as needed.
  • Updates/revises employee policies and procedures as required by law or necessary for the business.
  • Maintains a positive culture by managing the day-to-day office tasks as needed.
  • Other duties as assigned based on the needs of the business.

Required Qualifications:

  • 3+ years of direct experience; hourly population and/or call center experience highly preferred.
  • PHR strongly preferred.
  • Strong ability to multitask, extremely detail-oriented, and high sense of urgency.
  • Background in roles requiring customer service and organizational skills.
  • Experience with ADP, Oracle HCM, or other HR Information Systems.

Education/Certifications:

  • Bachelor's degree in Human Resources OR equivalent work experience.

Work Location/Work Schedule/Travel:

  • Office Based.
  • Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

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