Global Integration Service Consultant

hace 7 días

Bogotá, Bogotá D.E., Colombia ADP, Inc. A tiempo completo

Job Summary

We are seeking a highly skilled Global Integration Service Consultant to join our team at ADP, Inc. As a key member of our Global Integration Service team, you will be responsible for providing expert-level support and guidance to our clients on HCM integration with their HR system of record on a global/regional platform.

Key Responsibilities

  • Provide service/support to customers using HCM integration with the client's HR system of record on a global/regional platform.
  • Responsible for client system maintenance on a global/regional level; make configuration system changes on behalf of all countries within his/her regions of responsibility.
  • Expected to coordinate internal technical communication across the regions with local application support teams.
  • Responsible to support other activities related to client service such as user training delivery and additional after go-live system configuration activities.
  • Closely cooperate with Global Integration Architect (GIA) on global alignment.
  • Take responsibility for testing coordination within the regions.
  • Support the GIA in case of any issue/CCR (Customer Change Request) estimates and regional/global implementation activities.
  • Responsible for consistency messaging and quality level of service across regions.
  • Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality.

Technical Responsibilities

  • Monitor integration errors for live clients.
  • Proactively react to integration issues.
  • Support all integration issues related to integration mapping.
  • Responsible to deliver technical solutions for global tickets.
  • Responsible to set up complex global/regional integration tickets/CCR analyzed and designed by the GIA in the system.
  • Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs.
  • Keep client-specific documentation up to date.
  • Get trained and knowledgeable on new integration features released by ADP product.
  • Get trained and knowledgeable on new integration features released by System of Record -- SOR (SuccessFactors/WorkDay/Oracle).

Problem Resolution

  • Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA.
  • Be in charge of addressing ongoing problems faced by the client when they use the system if the case has been escalated to him/her by the first line relation center.
  • Analyze the problem on a global level, estimate, and propose the resolution process, with possible support from product management.
  • Manage the configuration, test the changes, and then ensure that the changes are available for the client.
  • Ensure that the client is satisfied with the solution.
  • Cooperate closely with the GIA on the global alignment across the regions.
  • Ensure new integration clients are onboarded and stabilized in alignment with all other non-HCM/PY functionality.
  • Participate in the transition process between implementation phase to service support phase and review the learning points.
  • Participate in defining cross-functional service scope, responsibilities, and a delivery list with the client.
  • Ensure internal communication and further coordination.
  • Keep the Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures.
  • Coordinate configuration and testing communication with local/regional service application teams.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

  • Global Integration Service Consultant

    hace 7 días

    Bogotá, Bogotá D.E., Colombia ADP, Inc. A tiempo completo

    Job Title: Global Integration Service ConsultantADP, Inc. is seeking a highly skilled Global Integration Service Consultant to join our team. As a key member of our Global Integration Service team, you will be responsible for providing expert-level support and guidance to our clients on the integration of their HR systems with our platform.Key...

  • Global Integration Service Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    {"title": "Global Integration Service Consultant", "content": "Job SummaryWe are seeking a highly skilled Global Integration Service Consultant to join our team at ADP. As a key member of our Global Integration Service team, you will be responsible for providing expert-level support and guidance to our clients on HCM integration with their HR systems of...

  • Global Integration Service Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    Job DescriptionJob Summary: We are seeking a highly skilled Global Integration Service Consultant to join our team at ADP. As a key member of our Global Integration Service team, you will be responsible for providing expert-level support and guidance to our clients on HCM integration with their HR system of record.Key Responsibilities:Client Support: Provide...

  • Integration Architecture Consultant

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    Global Integration Architect Consultant at ADPProvide comprehensive support to clients utilizing HCM integration with the organization's HR system on a worldwide scale.KEY RESPONSIBILITIESManage client relationships concerning global integration services.Facilitate internal communication among all Integration Service teams for specific clients across EMEA,...

  • Integration Architecture Consultant

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    Global Integration Architect Consultant at ADPDeliver exceptional service and support to clients utilizing HCM integration with the organization's HR system on a worldwide platform.KEY RESPONSIBILITIESManage client relationships concerning global integration services.Facilitate internal communication among all Integration Service teams for specific clients...

  • Integration Architecture Consultant

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    Global Integration Architect Consultant at ADPAs a key player in our organization, you will provide exceptional service and support to clients utilizing HCM integration with our HR system on a worldwide scale.CLIENT RELATIONSHIP MANAGEMENTAct as the primary liaison for clients regarding global integration services.Facilitate effective internal communication...

  • Integration Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    About ADPAt ADP, we're driven by your success. We engage your unique talents and perspectives, welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you every step of the way. If success motivates you, you'll thrive in our dynamic environment.Job SummaryWe're seeking a highly skilled...

  • Global HRIS Integration Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Gallagher A tiempo completo

    About the RoleGallagher, a global leader in insurance, risk management, and consulting services, is seeking a highly skilled Global HRIS Integration Specialist to join our team. As a key member of our HR technology team, you will be responsible for building and maintaining integrations between HR applications and other systems.Key ResponsibilitiesWork under...

  • SAP Integration Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    About the RoleWe are seeking a highly skilled SAP Integration Specialist to join our team at ADP. As a key member of our integration team, you will be responsible for ensuring seamless data integration into our systems.Key ResponsibilitiesFunctional ownership of data integration into ADP systems, ensuring high-quality data conversion, load, and...

  • SAP Integration Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    About ADPAt ADP, we're driven by your success. We engage your unique talents and perspectives, welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you every step of the way. If success motivates you, you'll thrive in our dynamic environment.Our CORE ValuesWe strive for every interaction to...

  • SAP Integration Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    About ADPWe are a leading provider of human capital management solutions, driven by a passion to help our clients succeed. Our team is dedicated to delivering exceptional service and support to our clients, and we are committed to creating a work environment that is inclusive, diverse, and rewarding.Our ValuesWe are guided by a set of core values that shape...

  • SAP Global Trade Services Business Process Consultant

    hace 11 horas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Business Process Consultant to join our Premium Hub Center of Expertise (CoE) for Global Trade Services (GTS). As a Business Process Consultant, you will play a critical role in analyzing and optimizing end-to-end processes for our global customers, providing expert guidance on SAP GTS solutions, and driving...

  • Salesforce Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completo

    About NeuraFlashWe are a leading technology consulting firm specializing in AI and Salesforce solutions. Our mission is to help businesses transform their contact centers with innovative AI-powered experiences. Our expertise spans across the Amazon and Salesforce ecosystems, with a focus on Service Cloud Voice, Einstein Bots, and Digital Channels.What Sets...

  • Salesforce Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completo

    About NeuraFlashWe are a leading AI and Consulting Partner of Amazon & Salesforce, dedicated to helping our clients transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service...

  • Technical Integration Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    About the RoleNuvei is seeking a highly skilled Technical Integration Specialist to join our Integration Services team. As a key member of our team, you will play a crucial role in contributing to the day-to-day operations and activities of the Integration Services department.Key ResponsibilitiesProvide Technical Support: Offer adequate support and guidance...

  • Global Trade Services Business Process Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Global Trade Services Business Process Consultant to join our Premium Hub CoE team at SAP. As a key member of our team, you will play a critical role in helping our customers optimize their business processes and improve their overall efficiency.Key ResponsibilitiesConduct functional design workshops to identify...

  • SAP ABAP Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Softtek Colombia A tiempo completo

    {"title": "SAP ABAP Consultant", "content": "About SofttekSofttek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India, Softtek helps improve and produce predictable outcomes...

  • Global Trade Services Business Process Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Global Trade Services Business Process Consultant to join our Premium Hub CoE team. As a key member of our team, you will be responsible for analyzing end-to-end processes of our global customers and presenting recommendations to IT managers and executives.Key ResponsibilitiesConduct functional design workshops...

  • Integration Services Expert

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    About NuveiNuvei is a leading provider of payment processing solutions, empowering businesses to thrive in the rapidly evolving payments landscape.Our cutting-edge technology enables seamless integration with various payment options, allowing businesses to optimize revenue streams and adapt quickly to new markets.Job SummaryWe are seeking an experienced...

  • SAP Integration Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

    About the RoleWe're seeking a highly skilled SAP Integration Specialist to join our team at ADP. As a key member of our integration team, you will be responsible for ensuring seamless data integration into our systems.Key ResponsibilitiesFunctional ownership of data integration into ADP systems, ensuring high-quality data mapping and translations.Collaborate...