Global Integration Service Consultant

hace 2 meses

Bogotá, Bogotá D.E., Colombia ADP A tiempo completo
{"title": "Global Integration Service Consultant", "content": "Job Summary

We are seeking a highly skilled Global Integration Service Consultant to join our team at ADP. As a key member of our Global Integration Service team, you will be responsible for providing expert-level support and guidance to our clients on HCM integration with their HR systems of record.

Key Responsibilities
  • Provide technical support and guidance to clients on HCM integration with their HR systems of record.
  • Collaborate with Global Integration Architect (GIA) to ensure global alignment and consistency across regions.
  • Monitor integration errors for live clients and proactively react to integration issues.
  • Support all integration issues related to integration mapping and deliver technical solutions for global tickets.
  • Set up complex global/regional integration tickets/CCR analyzed and designed by the GIA in the system.
  • Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs.
  • Keep client-specific documentation up to date and get trained and knowledgeable on new integration features released by ADP product and System of Record (SOR).
Customer Change Request Process
  • Participate in the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget.
  • Ensure modifications in the integrated solution are consistent with ADP GV/CSL global template after validation.
  • Regional/global testing and validation responsibility.
  • Participate in the training of new service team members on ADP GV/CSL guidelines & processes.
Problem Resolution
  • Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA.
  • Address on-going problems faced by the client when they use the system if the case has been escalated to him/her by the first line relation center.
  • Analyze the problem on a global level, estimate, and propose the resolution process, with the possible support of a product management.
  • Manage the configuration, test the changes, and then ensure that the changes are available for the client.
  • Ensure that the client is satisfied with the solution.
  • Closely cooperate with the GIA on the global alignment across the regions.
  • Ensure new integration clients are on-boarded and stabilized in alignment with all other non-HCM/PY functionality.
  • Participate in the transition process between implementation phase to service support phase and review the learning points.
  • Participate in defining cross-functional service scope, responsibilities, and a delivery list with the client.
  • Ensure internal communication and further coordination.
  • Keep the Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures.
  • Coordinate configuration and testing communication with local/regional service application teams.
", "lang_code": "en-US"}

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