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Integration Architecture Consultant

hace 2 meses


Bogotá, Bogotá D.E., Colombia ADP A tiempo completo

Global Integration Architect Consultant at ADP

As a key player in our organization, you will provide exceptional service and support to clients utilizing HCM integration with our HR system on a worldwide scale.

CLIENT RELATIONSHIP MANAGEMENT

  • Act as the primary liaison for clients regarding global integration services.
  • Facilitate effective internal communication among all Integration Service teams across EMEA, NA, and APAC regions.
  • Support various client service activities, including user training and post-implementation system configuration.
  • Oversee the global Change Request Process, coordinating with regional and local service teams as necessary.
  • Ensure consistent messaging and high-quality client service across all regions.
  • Serve as the single point of contact for clients' global teams on discussions related to global functionalities.

TECHNICAL EXPERTISE

  • Lead regular discussions with clients to review integration tickets on both global and local levels.
  • Design and map solutions for global integration requests.
  • Act as the main contact for integration-related inquiries from clients and internal teams.
  • Advise clients on best practices for design and mapping within their System of Record (SOR).
  • Conduct training sessions for super users on integration processes.
  • Provide insights for Global SRM and SCP during business review meetings.
  • Assist integration consultants in analyzing and designing solutions for complex issues and Change Requests.
  • Coordinate technical activities related to client integration challenges across various service teams and products.
  • Collaborate with teams to prevent regression on live data and processes during new feature deployments.
  • Engage in regression testing following monthly Feature Pack releases.
  • Inform clients about new integration features introduced by ADP.
  • Review and validate documentation provided during the transition to service.

PROBLEM SOLVING AND SUPPORT

  • Take ownership of ongoing reviews of all open global tickets, providing regular updates to clients.
  • Address ongoing client issues escalated from the first line of support.
  • Analyze problems on a global scale, proposing resolution processes with potential support from product management.
  • Coordinate regional application support teams to deliver cohesive solutions to clients.
  • Manage configuration changes and ensure their availability for clients.
  • Facilitate the onboarding and stabilization of new integration clients in alignment with other functionalities.
  • Participate in the transition from implementation to service support, reviewing lessons learned.
  • Define service scope, responsibilities, and delivery expectations with clients.
  • Ensure effective internal communication and coordination.
  • Keep leadership informed on HCM integration developments and progress within the GIC Client Service team.
  • Coordinate configuration and testing communications with local service application teams.