Trading Systems Support Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia StoneX A tiempo completo

Overview

StoneX Retail Arm of StoneX Group is a global market leader in retail investment products. As part of a company-wide strategic technology advancement, we are seeking a Level 2 Support person in Bogota to cover our trading systems and work alongside Global Support teams to provide 2nd Line support to business. The role encompasses mission-critical support for our trading systems, including application testing, automation, project management, software deployment and configuration, system monitoring, and support of production trading desks.

Responsibilities

  • Provide Level 2 support of our trading systems.
  • Evaluate and escalate issues to other teams as appropriate by providing detailed log analysis, replicating issues in production or test environments to bring the development team up to speed quickly on the problem.
  • Document outages and take an active role in Incident and Problem Management, interacting with development teams to drive permanent resolutions.
  • Collaborate with Traders on the trade desk to gain full immersion in trading workflows.
  • Create and enhance tools to automate operational workflows and reduce errors.
  • Add to the monitoring infrastructure to enable proactive detection of problems and issues.
  • Identify risks and provide guidance on the timing of changes and releases.
  • Investigate user queries via log file and process interaction, such as order issues, flow breaks, booking issues, and Pricing.
  • Interrogate SQL Server databases for investigations using simple and complex SQL queries.
  • Work closely with IT Release Management, QA, Dev, and Infrastructure teams for software and scripts rollouts using best practices from IT Service Management/ITIL.
  • Interact with front, middle, and Back office Teams.
  • Provide Out of Office hours Support and work in a shift Rota including Weekends.
  • Interact with Offshore teams and communicate issues effectively and with clarity.

Qualifications

To land this role, you will need

  • Ideal Graduate Level.
  • Minimum of 3 years' experience in an application support role.
  • Proficiency in either PowerShell/Python and have used them previously to automate tasks.
  • Good knowledge of SQL and Databases, ideally having worked with SQL Server.
  • Must be a Team Player and ability to work under pressure.
  • Excellent troubleshooting/problem-solving skills across a wide variety of technologies and disciplines.
  • Previous experience in supporting multi-tiered applications.
  • Exposure to Distributed systems.
  • Fluent English (written and spoken).
  • Passion for technology, willingness to learn, and self-improve.
  • Ability to prioritize and work independently, placing high value on improving process and procedures.
  • Exposure to programming languages will be a plus.
  • Be part of On Call support Rota including weekends.

What makes you stand out

  • Knowledge of Linux command shell navigation.
  • Experience working on a trading floor.
  • Experience within the financial sector, ideally in a Trading Environment.
  • Experience with FIX/Exchange protocols a plus.
  • Experience within the financial sector, ideally in a Trading Environment.
  • Working in an Agile Scrum.
  • Connectivity and order routing in an equity trading environment.
  • Visual Studio and TFS.
  • Exposure to Jira and Confluence.
  • Understanding of messaging systems, e.g., TIBCO, JMS, Messaging Queues.
  • Experience working with open-source tools like Elastic Search, Grafana, Time Series Databases.
  • Understanding of Site Reliability Engineering and DevOps concepts and practices.

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