Customer Service Associate

hace 2 días

Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completo

The Customer Service Analyst 2 role at Citigroup Inc. offers a unique opportunity to excel in a dynamic customer-facing position.

Key Responsibilities:

  • Serve as a single point of contact for internal partners and external clients, fostering strong relationships through effective communication and issue resolution.
  • Ensure timely and efficient responses to customer inquiries, maintaining compliance with departmental standards.
  • Log, manage, and own cases to achieve timely resolutions, while conducting root cause analysis and identifying preventative measures.
  • Ensure accurate handling of customer information, adhering to corresponding policies and regulatory requirements.
  • Provide exceptional customer service and timely resolution to high-profile and sensitive clients.
  • Conduct analyses to address client needs, communicating resolutions effectively.

Requirements:

  • Previous relevant experience preferred.
  • Proven investigative, analytical, and risk management skills.
  • Demonstrated ability to present concepts and influence/lead change.
  • Clear and concise written and verbal communication.
  • Ability to deliver high-quality customer service with a focus on building client relationships and achieving quality results.

Education:

  • Bachelor's degree or equivalent experience in customer service, preferably at financial institutions or global companies.
  • Advanced English skills (written and spoken) are required.

Career Advancement:

Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Estimated Salary Range: $60,000 - $80,000 per annum, based on location and experience.

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