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Customer Service Specialist
hace 2 meses
Solvo Global is a pioneering company in the nearshore industry, leveraging AI-powered tools to connect North American businesses with talented employees. With a focus on cost-effective remote talent and seamless communication, Solvo Global matches clients with employees fluent in English, ensuring optimal collaboration and oversight.
Customer Service Representative Role
This is a full-time on-site position for a Customer Service Representative at Solvo Global in Medellin. The ideal candidate will provide exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily basis.
Key Responsibilities
• Provide timely and effective customer support
• Manage customer service inquiries and resolve issues efficiently
• Enhance the overall customer experience
• Collaborate with the team to ensure seamless communication and support
Requirements
• Strong customer service and communication skills
• Ability to multitask and problem-solve efficiently
• Experience in a similar role or customer-facing position
• Fluency in English (additional languages are a plus)
• Experience with CRM software is advantageous
Industry and Employment Type
Business Consulting and Services
Full-time