Enterprise Accounts Collection Specialist

hace 4 días


Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completo
About the Role

We are seeking a highly skilled Enterprise Accounts Collection Specialist to join our team. As a key member of our organization, you will play a critical role in managing customer import billing requests and responses.

Key Responsibilities:
  • Provides exceptional customer service, responding to inquiries within required service level agreements.
  • Identifies, prioritizes, and resolves complex issues impacting payment, ensuring timely resolution and minimizing delinquencies.
  • Develops, creates, and analyzes collection and accounts receivable reports to inform business decisions.
  • Updates customer and stakeholder information using various software programs, maintaining accurate and up-to-date records.
Requirements:
  • Bachelor's Degree or International equivalent in Business or related field (preferred).
  • Proficiency in Microsoft Office products, with experience in collections and strong organizational skills.
  • Prior collections experience, with a proven track record of successful issue resolution and customer satisfaction.
Salary Information:

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience. This figure reflects the national average based on similar positions within the United Parcel Service Of America.


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